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Consumer Complaints

BBB Accredited Business since 05/01/1993

Castle Vinyl Siding & Roofing Ltd.

Phone: (902) 865-2984Fax: (902) 865-1127

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/14/2015Problems with Product / Service | Read Complaint Details
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Complaint
Castle installed new windows, doors and vinyl siding installed in my home. Window has a broken seal, Castle repeatedly ignored requests to repair.
Castle installed all new windows, doors and vinyl siding installed in my home total expenditure approximately $**,***. Products were sold with a 25 year warranty. In early **** one of the windows had condensation as a result of a broken seal. Attempted all year to have Contractor review the damage for warranty consideration , after repeated calls (at least 10 calls) for many months Contractor finally looked at in ************* with a promise that it would be fixed in approximately 6 weeks. With the winter weather I left the matter until the spring of this year with no contact from the Contractor. Since ***** I have attempted to get the Contractor to repair (at least 6 calls). Always the same story, "I'll get back to you next week" Last call approximately 3 weeks ago, the response was the window manufacturer is going to do the work, they'll call you. No response from manufacturer, I am at wits end trying to further engage this unresponsive Contractor who is only going to give me lip service yet again. ***************************************************************************

Desired Settlement
Stop ignoring their contractual obligations and fix the window, it is probably a 20 minute job at best. *************************************************************************************************************************************************************. The issue of the seal breaking is no reflection of the business but their disregard for after market customer service is deplorable, ********************************************************************************************.

Business Response
please note,have tried to deal with this issue since ********
and again in march,2015 manufacturer failed to comply to our needs and mr ********s,i assumed this was taken care of in *****,****** ******** ********,has address and phone # of ******** , mr ******** had his manufacturers warranty ,so why is castle vinyl penilized,this is a manufacturers problem,we would like to recieve an appology,from manufacturer ****** ******** ********,mr ********,and ****** yours sincerely ***** * ******, pres castle vinyl siding and roofing ltd.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted by the window manufacturer and I am hoping for resolution.

I do not owe Castle Vinyl any apology, had Mr. ***** told me to contact the manufacturer directly I would have happily done that. ************************************************************************************. ******************************************************************************************************************************************************************************************************************.

Regards,

******

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.