BBB Business Review

BBB Accredited Business since 08/12/1998

ABC Siding & Windows Inc.

Phone: (709) 579-8288Fax: (709) 579-82891 Marconi Place, St. John'sNL A1A 5C7 Send email to ABC Siding & Windows Inc.

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BBB Accreditation

A BBB Accredited Business since 08/12/1998

BBB has determined that ABC Siding & Windows Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ABC Siding & Windows Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on ABC Siding & Windows Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/29/2014Guarantee / Warranty Issues | Read Complaint Details

While replacing vinyl siding, ABC failed to seal the electrical service. Water entered my electical panel causing failure of panel and unsafe cond.
I now have to get my electrical panel replaced because water entered the panel and the panel needs to be replaced at a cost of $3500. I called ABC to verify and rectify the situation but they failed to show the first time, after a second call they showed up and offered to fix the situation with silicon caulking instead of the recommended duct seal which is unacceptable and I refused. They totally ignored the damage to the electrical panel I then requested that ABC repair two loose pieces of siding and they said it would be done the following day and it was still nor repaierd a week later.

The work contracted was approximately $20,000 worth of new windows and siding

Desired Settlement
I'd like the replacement cost of the electrical panel, or a the very least a portion, plus the loose vinyl panels repaired and secured.

Business Response
Contact Name and Title: *********************
Contact Phone: ************
Contact Email: *******************************
Work completed on customer's home ********.
First contact of any problem was early ********* concerning water water in electrical meter.
Complaint was given to our installer who offered to seal around the electrical conduit with exterior **** sealant which is a standard in the industry. Customer refused this and said he would have an electrician apply duct seal.
At this time he informed our installer of 2 pcs of loose siding on the side of the house .Our installer who did not have a ladder with him at the time said he would return. I apologize this has not jet been completed but will be before ************.
Almost 5 years after completing work on this customers home this was the first call concerning any problems or concerns ,if we had been notified we would addressed the customers concerns ASAP It is not our opinion that water in the meter panel was caused by no sealant around electrical conduit pipe.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
After 2 week wait I had to repair the missing siding myself. I could not wait as there was too much rain to risk further water damage.

Had to fix the water problem myself. Repair cost is estimated at $5,000. Will not use the company again **************************************. Company did not seal gap at electrical service entrance during siding installation resulting in water entering into the house and electrical service panel.

Additional Information

BBB file opened: 08/12/1998Business started: 02/05/1998
Type of Entity


Incorporated: February 1998, NL

Business Management
Principal: Mr. Fred Miller (President)
Contact Information
Mr. Hayward Strickland President
Number of Employees


Business Category

Siding Contractors, Windows & Doors, Home Improvements, Windows - Installation & Service, Doors

Map & Directions

Map & Directions

Address for ABC Siding & Windows Inc.

1 Marconi Place

St. John's, NL A1A 5C7

To | From


1 Locations

  • 1 Marconi Place 

    St. John's, NL A1A 5C7(709) 579-8288

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Atlantic Provinces. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*ABC Siding & Windows Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Siding Contractors


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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