BBB Business Review

This Business is not BBB Accredited

Think Kitchens

(902) 405-4481187 Bluewater Road, BedfordNS B4B 1H1http://www.thinkkitchens.caView Additional Web Addresses

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BBB Accreditation

Think Kitchens is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Think Kitchens' rating include:

  • Failure to respond to one complaint filed against business.
  • Unauthorized use of BBB name or trademarks

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Think Kitchens

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/05/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Taking over 3 months to have warranty work completed.
Waiting since ******* for a replacement to a cracked cupboard door; and since ****** to get a warped bathroom door replaced (arrived *******, but needs to be painted and installed). Very poor communication throughout all dealings with company, and constant waiting for long periods of time. Job began last ************* and didn't get completed 100% until *******************, when we had been told 4-6 weeks. The majority was done in about 13 weeks. Very poor communication and follow-through of big promises.

Desired Settlement
Waiting since ******* for a replacement to a cracked cupboard door; and since******* to get a warped bathroom door replaced (arrived *******, but needs to be painted and installed). Very poor communication throughout all dealings with company, and constant waiting for long periods of time.

02/26/2016Problems with Product / Service

Additional Information

top
BBB file opened: 08/09/2011Business started: 12/23/2010
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Melanie Irvine (President)
Number of Employees

5

Business Category

Kitchen Cabinets & Equipment - Household, Countertops, Cabinets, Kitchen & Bath - Design & Remodeling

Alternate Business Names
Think Kitchen Cabinets Ltd

Map & Directions

Map & Directions

Address for Think Kitchens

187 Bluewater Road

Bedford, NS B4B 1H1

To | From

LocationsX

1 Locations

  • 187 Bluewater Road 

    Bedford, NS B4B 1H1(902) 405-4481

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Atlantic Provinces. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Think Kitchens is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

  • www.facebook.com/pages/Think-Kitchens/184439938301975
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Kitchen Cabinets & Equipment - Household

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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The business's website displays the BBB logo. This business is not accredited by this BBB and our polices prohibit such use. Despite the BBB efforts to get the business to cease using the BBB trademark the business continues. This use of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.