Complaint is about parts are supposed to be under warranty for 10 years .
I will send documents in a separate email
On January 15,2014 the TX valve had to replaced on my heat pump. Cost was $555.00 with club membership
They also had to replace the refrigeration to the unit at a cost of $185.00
My total cost was 3 payments of $185.00 plus 24.05 taxes each month totaling $209.05 per month for 3 months
When I purchased the heat pump in February of 2012 I also bought their club membership paying $16.99 per month. This is supposed to give me a discount on parts, service calls, etc.
Under my contract parts are supposed to be under warranty for 10 years along with compressor on heatpump.
They are telling me that they haven't charged me for parts and were sending me an invoice explaining the charges. That was over 2 weeks ago and I still haven't received anything.
I would like to know what the huge charges are for. They say labor but my invoice says parts. The service man was here exactly 3 hours and I cannot see it costing $555.00 for 3 hours work.
I would greatly appreciate you looking into this matter for me. *****************************************
***** Lou ******
I would like to get back the money I paid for this service which would be $618.15.
My contract an service agreement will be sent shortly.
Linda and I have discussed at length the total of her charges, explaining the coverage that she has, and the repair that's at hand. The heat pump she purchased in February of 2012, as stated on her invoice, has a 1 year labor warranty, and 10 year parts warranty. The repair that was performed included the cost of the part at no charge.
After agreeing to the repair, Linda called the office wondering about the charges (after she had agreed to the repair and the part ordered). I explained to Linda that the cost of her repair was the labor behind the part being replaced. A thermo expansion valve replacement involves the pumping down the system, drawing a vacuum, and recharging the system with new refrigerant. This was explained by the technician on the initial day. We require the agreement of the client in order for us to move forward with any repair that we find.
Prior to the repair I spoke to Linda again, she was wondering why her repair wasn't covered - as she has warranty coverage. I explained the coverage that she received with her system - 1 year of labor, but the part would be covered under her 10 year parts coverage. She asked for a break down of the charges, I obliged, and called the technician that had identified the repair originally, and had him call her. He called and explained the break down. There are two costs included, the labor for the change of the valve, and the new refrigerant added to the system.
If she would like a paper copy of the cost breakdown in addition to the explanation by the technician, we can certainly do so. I will have the technician draw her up a detailed invoice.
As mentioned, Linda is a club member, so her cost of repair went from 695, to 555 - All club members get a 20% discount off of straight forward pricing.
The night prior to the repair, Linda called and was wondering about the warranty coverage again, I explained the details to her. She explained that she was on a fixed income and it would be difficult to pay for. I asked if we could spread out the cost of the payments over 3 months at no charge, would that help? She said yes absolutely. I called the owner, and he agreed. The day of the repair, we collected a third of the bill.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received the detailed invoice promised from ET Mechanical.
Final Business Response
***Please see attached***
Explanation: As per request, here is a broken down Invoice repair performed. As you can see the repair includes cost of labor, and refrigerant, nothing else. The part replaced was covered by way of the system's warranty. The total cost was rounded down by 32 dollars to fit within our straight forward pricing. Nitrogen, welding gases, and various supplies also weren't charged to the client.