BBB Logo

Better Business Bureau ®
Start With Trust®
In Atlantic Provinces

BBB Business Review

BBB Accredited Business since 11/13/2008

Handymanz R-Us

(902) 830-637275 Albro Lake Rd, DartmouthNS B3A 3Y4

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 11/13/2008

BBB has determined that Handymanz R-Us meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Handymanz R-Us' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
03/17/2014Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to honor a repair estimate or agreement

Complaint: Window with broken seal was not repaired after many attempts to have company return on-site. Had to pay another company to fix the issue.
Our house had 7 windows installed this fall by Handymanz R-Us. Once of the Windows continually leaked in heavy rain. We contacted the company 3 times before they came back on-site and said all was fixed after they recaulked the windows. The next rain storm the window leaked again and water stained the drywall below the window and was leaking onto the carpet. They said it was due to broken siding outside out house but would come by the next time it was above freezing to recalk. Waited and they did not come. Called again and they said they would be sending someone later that week (this was early December). Here we are late January and nobody has showed up. After giving up faith in them, we contacted************************ who came on site today with a SCHEDULED appointment, found out the issue was with a broken seal on the Window and they repaired it for $75.00 out of our pocket.

Initial Business Response
Scott Thompson handym****************

Mar 2 (1 day ago)

to me
Yes I was in contact with my customer and did give them a refund. Thanks for all your help in this matter.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

11/04/2013Problems with Product / Service
09/21/2011Problems with Product / Service
06/06/2013Problems with Product / Service

Additional Information

top
BBB file opened: 11/13/2008Business started: 12/10/2002
Type of Entity

Partnership

Contact Information
Principal: Mr. Scott Thompson (Partner)
Number of Employees

3

Business Category

Construction & Remodeling Services, Snow Removal Service, Windows - Installation & Service

Industry Tips
BBB Warns Spring Time Brings Home Improvement Scams
Home Improvements

Map & Directions

Map & Directions

Address for Handymanz R-Us

75 Albro Lake Rd

Dartmouth, NS B3A 3Y4

To | From

LocationsX

1 Locations

  • 75 Albro Lake Rd 

    Dartmouth, NS B3A 3Y4(902) 830-6372

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Atlantic Provinces. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Handymanz R-Us is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Construction & Remodeling Services

BBB Warns Spring Time Brings Home Improvement Scams
Home Improvements
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.