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BBB Accredited Business since 06/01/1974

O'Regan's Automotive Group

Phone: (902) 464-9550Fax: (902) 464-9560View Additional Phone Numbers60 Baker Drive, Unit A, DartmouthNS B2W 6L4 Send email to O'Regan's Automotive Group

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BBB Accreditation

A BBB Accredited Business since 06/01/1974

BBB has determined that O'Regan's Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised O'Regan's Automotive Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 23 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

23 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Billing / Collection Issues1
Guarantee / Warranty Issues4
Problems with Product / Service11
Delivery Issues0
Total Closed Complaints 23

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (23)BBB Closure Definitions
01/30/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint: *********************************************
I bought a 2008 Chevrolet Cobalt from Oregans wholesale direct Halifax Friday January 17th and today a week later have still not received my ownership papers. They have told me on at least 5 different occasions that the papers have been sent to me and I have still not recieved anything. ***************************************************************************************************************************************************************************** They will no longer answer or return mine or my boyfriends calls regarding how the paperwork was sent or if it was sent. ****************************

Final Consumer Response
************** after a week and a half i have now recieved my papers. ************************************************************************************************************************

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

01/21/2014Advertising / Sales Issues
12/03/2013Advertising / Sales Issues
11/29/2013Guarantee / Warranty Issues
10/10/2013Advertising / Sales Issues
Page 1 of 4
01/04/2013Guarantee / Warranty Issues
09/14/2012Problems with Product / Service
05/18/2012Problems with Product / Service

Additional Information

top
BBB file opened: 01/01/1974Business started: 01/01/1974
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Registry of Motor Vehicles (NS)
6960 Mumford Road
Halifax, NSB3L 4P1
(902) 424-5851

BBB records show a license number of 04228 for this company, issued by Registry of Motor Vehicles (NS).

Type: Registry of Motor Vehicles-Dealers License

Contact Information
Principal: Mr. Sean O'Regan (President & CEO)Mr. Christopher Hubley (VP Finance)
Number of Employees

650

Business Category

Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service, Auto Services, Auto Body Repair & Painting, Auto Detailing, Auto Diagnostic Service, Auto Inspection Stations, Auto Renting & Leasing, Auto Parts/Supplies

Products & Services

Automobile sales & Service
Leasing, daily rentals, detailing

Alternate Business Names
O'Regan's Mercedes - Benz, O'Regan's Chevrolet Cadillac, O'Regan's National Leasing, O'Regan's Car & Truck Rentals, O'Regan's Used Car Centre, O'Regan's Infiniti, O'Regan's Toyota Halifax, O'Regan's Toyota Dartmouth, O'Regan's Kia, O'Regan's Collision Centre, O'Regan's Perma-Shine, O'Regan's Dartmouth Hyundai, O'Regan's Nissan Halifax, O'Regan'sLexus, O'Regan's Green Light Used Car Centre, O'Regan's Leasing (Halifax), O'Regan's Smart Centre, O'Regan's South Shore Toyota- Bridgewater, O'Regan's Collision Centre- Bridgewater, O'Regan's South Shore Hyundai- Bridgewater, O'Regan's Sabaru-Bridgewater, O'Regan Motor Limited
Industry Tips
Buying A New Car
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Know the Facts about Auto Service Contracts
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for O'Regan's Automotive Group

60 Baker Drive, Unit A

Dartmouth, NS B2W 6L4

To | From

LocationsX

1 Locations

  • 60 Baker Drive, Unit A 

    Dartmouth, NS B2W 6L4(902) 464-9550

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Atlantic Provinces. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*O'Regan's Automotive Group is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (902) 420-8424
  • (902) 469-3334
  • (902) 453-0444
  • (902) 420-8460
  • (902) 450-5775
  • (902) 453-2300
  • (902) 453-2020
  • (902) 453-2331
  • (902) 464-9550
  • (902) 466-9550
  • (902) 461-8433
  • (902) 469-1333
  • (902) 453-2300
  • (902) 465-7500
  • (902) 469-8484
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on March 4, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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