Business ProfileforBest Windows & Doors Inc.

Summer 2018 Best Windows & Doors (BW&D) installed 17 ***** **** replacement windows in our home. Issues arising from this installation are: condensation inside & out, brick efflorescence, noise. BW&D reluctantly attempted limited repairs, which did not resolve the issues, leading us in June 2021, to hire *** ******* to assess the windows & complete repairs to the most serious of issues. Removal of bottom casings of 4 windows revealed complete absence of required shims below windows and voids in foam insulation. Completion of repairs resolved the issues for these windows at a cost of $1050. BW&D was asked to cover these costs; they refused indicating the repairs, especially shims, were unnecessary despite the manufacturer’s stated requirement. This repair indicated that the installation of all windows was deficient. Because the cost of third party repairs is prohibitive, we undertook the lengthy repairs ourselves (removing casings, removing foam insulation, installing shims, reinsulating, replacing casings).During repair of the 5’ X 10’ bow Livingroom window, water leakage was found & it was discovered that there were no screws securing this window to the house frame. Only exterior caulking is securing this large window, which is dangerous. This window does not fit properly, evidenced by ¾” gaps between casing & drywall & varying angles between adjacent panes and requires replacement for safety & to prevent future water leakage. September 30, 2022 BW&D acknowledged deficiencies & agreed to undertake repair work as outlined in attached email. Most of this we have already completed. With respect to the bow window, BW&D would attempt a patch remedy to secure it and recaulk to prevent further water leakage. A patch repair is unacceptable having paid for a properly fitted & installed window. BW&D has been informed of the resolution that we are seeking which is a partial refund of our total cost in the amount of $12,500.00 due to unacceptable workmanship requiring rectification.