Business ProfileforAbove All Roofing & Exteriors Inc.

I participated in the EEAP program for insulation installed in my attic and basement by Above All in 2023, I paid $**** to have my existing cellulose attic insulation removed and replaced. I am having a problem with the work that was done on my roof and in my attic. I have water coming in my attic and soaking my new insulation in places where they installed the roof ridge vents and where they left soffit chutes in weird places that apparently should have been removed. They installed the roof ridge vents very close to the gutters rather than near the ridge, the bathroom vent exhaust melts all the snow right in the gutter and creates an ice dam. They told us they wouldn't need to cut an access hole but they cut one when they started the job. I'm not sure why the access hole was needed we had a gable and the workers constantly walked through my house to access the attic anyways. For months they told us they would be special ordering a gable vent for us that was included in the job and then when the attic and basement jobs were done, I was told I would have to pay $1000 for a gable vent install. The problem started this winter when the weather warmed up and we noticed rusty water leaking down the side of my house coming from the soffits. So, I showed the pictures to Marvin from Above All and he said it was a problem with my gutters and roof drip edge. I went into my attic to see the damage and saw that all of the new insulation in the back end of my home, near the newly installed vents, was soaked. I told Marvin and he reluctantly agreed to come look at my roof and see what was going on, he brought a drone here and did not go in my attic to inspect the vent installs. Weeks later, Marvin showed me drone pictures of some screw holes in my gutters and a piece of lifted fascia by the gutters and my stack vent on the other side of my roof apparently had unappealing shingles around it. But I believe this problem with my gutters became a problem because of the roof ridge vents being installed in that low area of the roof and there seems to be gaps in the flashing around the vents and screws in the bottom of both vent flashings. I took some pictures in the attic and it seems also like there is a slit under the vent and light is coming through from outside where water could have also entered into our attic. Also, the whole inner roof was wet above one vent so my husband was wondering if they even sealed the shingles properly with tar paper because the shingles they put back in place looked awful compared to the before picture of my roof and when the roof is wet it looks misshapen where the ladder stabilizers were placed. I let Marvin know that the problem is possibly coming from the vents which is a higher area of the roof than the gutters, and that it was the exact area that was worked on by his team, I asked him to get a second opinion and still no response. My roof is 4 years old and I didn't have this problem last year, so it is very concerning that we just paid $**** for insulation that is now ruined from being soaked, not to mention what else could be damaged because of this. I am getting sparse answers from Marvin and he sways me in different directions like he's implying that I need to pay for different exploratory work to fix the problem, but there hasn't even been a real inspection done on the completed work. I'm looking for answers from someone because none of what is being told to me makes sense, when there is a problem with water coming into or around the house you look as high up as you possibly can and these issues are higher up then the gutters and areas worked on by Above All. * **** **** ******** ** *** *** *********** *** **** **** ****** ** **** ** *******