BBB Accredited Business since 08/15/2012
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A BBB Accredited Business since 08/15/2012
BBB has determined that Accurate Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Accurate Moving & Storage's rating include:
- One complaint filed against business that was not resolved.
Factors that raised Accurate Moving & Storage's rating include:
- Length of time business has been operating.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Additional Complaint Information
BBB files indicate that Accurate Moving and Storage has a pattern of complaints concerning movers allegedly not keeping scheduled appointments, damages to the consumer's furniture, perceived overbilling by not honouring estimates, and perceived failure to honour verbal promises regarding refunds.
On September 10, 2015, BBB notified Accurate Moving and Storage of this pattern and has received a response indicating that they are working diligently to improve their training and sales process as well as updating their web page reflecting pricing and insurance procedures, to eliminate future complaints of this nature.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Accurate Moving & Storage
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Business ManagementPrincipal: Ms. Diana Ward (Owner)
Number of Employees
Moving & Storage Company, Movers, Movers - Office, Movers - Seniors Specialty, Moving Assistance - Packing, Unpacking, Organizing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview