BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 08/15/2012

Accurate Moving & Storage

Phone: (204) 775-6266Fax: (204) 415-3453View Additional Phone Numbers1466 Lincoln Avenue, WinnipegMB R3E 0Y7 Send email to Accurate Moving & Storage

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BBB Accreditation

A BBB Accredited Business since 08/15/2012

BBB has determined that Accurate Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Accurate Moving & Storage's rating include:

  • One complaint filed against business that was not resolved.

Factors that raised Accurate Moving & Storage's rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that Accurate Moving and Storage has a pattern of complaints concerning movers allegedly not keeping scheduled appointments, damages to the consumer's furniture, perceived overbilling by not honouring estimates, and perceived failure to honour verbal promises regarding refunds.

On September 10, 2015, BBB notified Accurate Moving and Storage of this pattern and has received a response indicating that they are working diligently to improve their training and sales process as well as updating their web page reflecting pricing and insurance procedures, to eliminate future complaints of this nature.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Accurate Moving & Storage

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 08/01/1991Business started: 01/01/1986Business started locally: 01/01/1988
Type of Entity

Sole Proprietor

Business Management
Principal: Ms. Diana Ward (Owner)
Number of Employees

6

Business Category

Moving & Storage Company, Movers, Movers - Office, Movers - Seniors Specialty, Moving Assistance - Packing, Unpacking, Organizing

Industry Tips
MOVING

Customer Review Rating plus BBB Rating Summary

Accurate Moving & Storage has received 3.0 out of 5 stars based on 1 Customer Review and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.