BBB Business Review

BBB Accredited Business since 05/17/2004

All Star Concrete

Find a Location

Phone: (204) 878-4112Fax: (204) 878-4125View Additional Phone NumbersBox 6, LoretteMB R0A 0Y0 Send email to All Star Concrete

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BBB Accreditation

A BBB Accredited Business since 05/17/2004

BBB has determined that All Star Concrete meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised All Star Concrete's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on All Star Concrete

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
06/17/2014Problems with Product / Service | Read Complaint Details

Hello ***

Hope you made it through the somewhat brutal winter....

I also hope you will help me with the following scenario. I know you can, I'm just trusting that you will. Your website says you are "....the people that care."

Several years ago your firm, All Star Concrete, supplied concrete for a garage pad and driveway that was poured at *** ******** ****** in ******** under the direction of **** **** (general contractor). It should be noted that I paid extra to have the concrete sealed.

Very soon after "the pour", you and **** attended to our home to see first hand how poorly the job had turned out. There were signs of flaking and stones "popping" leaving small divots in the finish. I remember you offered an explanation at that meeting that had something to do with the kind of aggregate you had used in the mix.

Under ****'s direction, attempts were made to repair / salvage the driveway but regrettably these efforts did not work and left the driveway looking worse than it was before the repair work had commenced.

Eventually I worked out a deal with the contractor to make amends on the driveway portion of our dissatisfaction by having the entire driveway ground down (i.e. taking diamond blades to it and shaving off a fraction of an inch.) This was done, as I understand, in an effort to halt any further deterioration from taking place. Then another coat of sealer was applied!

Clearly this did not work as we now have many, many more pock marks or popping or divots and / or flaking than ever before. In addition, as you can see from the attached photos, there are places where the driveway edge has simply given way. At no point was any heavy machinery involved in clearing the snow from the driveway in question.

To make matters worse, part of our garage pad had to be jack hammered out last year and re-poured due to significant flaking or scaling, again, attributable to the sub-standard quality of concrete. I made it perfectly clear to **** that I was willing to accept the financial settlement you gave to him for us to deal with the garage pad ONLY. I still have my email and text threads to back this up. I am well aware of other "pours" in my neighbourhood that took place within the same timeframes where your firm supplied the concrete, that also resulted in financial compensation to those affected parties.

At this point, based on my discussions with other professional concrete professionals, the only lasting solution is a complete new driveway.

But before we go that far, I'm hoping we can come to some sort of resolution that is timely and fair to all parties concerned.


I trust you are an individual and business owner that stands behind your name and product so that we can get this resolved without the need to have any third party involvement and without the discussions becoming unduly protracted.

I have a very robust set of notes and a large hard copy file to back up the information that is noted in this missive, should you require more details or perhaps question anything noted herein.

I look forward to hearing from you as we move cooperatively in a direction to get this matter resolved.

My thanks for listening,

Kind regards,


***** *** ** ********
I am pleased to let you know that *** ** ***** from All Star Concrete and I have come to an amicable and fair agreement regarding the concerns I had with our driveway. This matter is now officially closed.

Please update your files accordingly.

Industry Comparison| Chart

Concrete Contractors

Additional Information

BBB file opened: 04/22/2004Business started: 01/01/1964Business started locally: 01/08/1996
Type of Entity


Incorporated: August 1996, MB

Contact Information
Principal: Mr. Ed Krahn (President)
Number of Employees


Business Category

Concrete Contractors

Map & Directions

Map & Directions

Address for All Star Concrete

Box 6

Lorette, MB R0A 0Y0

To | From


2 Locations

  • 1455 Dawson Rd. 

    Lorette, MB R0A 0Y0

  • Box 6 

    Lorette, MB R0A 0Y0Fax: (204) 878-4125

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Manitoba & Northwest Ontario. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*All Star Concrete is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (866) 849-3319

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Concrete Contractors


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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