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Consumer Complaints

BBB Accredited Business since 10/16/2013

Bathmaster

Phone: (204) 889-7575

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/26/2015Problems with Product / Service | Read Complaint Details
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Complaint
While completing work on my bathroom, the workers damaged the floor in my hallway at the top of the stairs. I have asked for it to be repaired for the past five months. They have acknowledged damaging the floor; however, will not contact me regarding repair. There are no emails from ****** ******, the person I was dealing with other than those taking responsibility. I have an estimate now from a creditable flooring company. It will cost over $3300.00 to repair the damage to my floor.
Product_Or_Service: Bathroom remodel

Desired Settlement
I want my floor repaired properly.

Business Response
I've contacted the customer ****** ********* to figure out a date that i can have my own flooring company estimate the damage.

We are meeting Monday, January 19. I'm just waiting for her reply as to what time she is available.


Thanks
****** ******



Industry Comparison| Chart

Bathroom Remodeling, Bathtubs & Sinks - Repair & Refinish, Bathroom Accessories

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.