We traded in our challenger for a bmx x6 which was $40,740 on their add and was discussed in the dealership as well. We were told our trade in value and that would come off our amount only to find out they raised the price of the vehicle to $53,740 and did not take anything off for our challenger instead added on an extra $32,000 for us to pay for the challenger on top of the $53,740. Tried asking questions but was given false information and was taken advantage of for my misunderstanding of things. Was not given papers to register the bmw and its been 2 weeks now since having the vehicle and the finance manager is refusing to give us the registration papers. I tried getting our challenger back in exchange back for their bmw. She kept refusing me, so i kept trying to ask and figure out ways to get our car back for a week only for her to tell me not happening then the next day tell me they sold it already. And is still refusing to give me insurance papers. Very poor company to buy a car from.
We want our challenger back. If not possible want our sale done properly with the right prices so we arent getting overcharged an extra $13,000
Contact Name and Title: ***** **********
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@nottautocorp.com
This customer came to us in what they explained as a bind (two car payments) and they wanted to trade both of their cars and go to one payment. When we discovered one of their cars (volvo) was consolidated with other debt and there was more owed on the car than what we could give them, they said they'd sell that one privately. We agreed and removed the second trade from the deal and used the challenger as the only trade.
As it was explained clearly to the customer (and signed off on) at the time of sale, the difference between what they owe on their trade in and what we are giving them for their trade in must be added to their price. In this case, we gave them $19,000 real money for their trade and they owed $32,000 to the bank. The difference between those numbers is $13,000. This is what the customer is referring to as us charging them 'extra' for. The original work sheet shows $19,000 trade value as well as the $32k balance they owed at the bank for it. The bank will not finance negative equity so we must show the same value for the trade as what's owing on it. That difference ($13,000 in this case) must be added to the price in order for the bank to accept it. The difference between the price they negotiated and the trade value given is till the same, that never changed. ($21,740 difference) Her final bill of sale clearly shows the trade value as $32,000, which matches the amount owing (and that we paid out) for their trade. When I explained this to the customers, I specifically stopped and asked them..."Does this make sense?" They both nodded. This deal was approved through the bank with a $3000 deposit, of which, to date we have only received $500 (we received a total of $1000 from them but $494.09 of that was to finance an extended warranty)
At no time after the customer took delivery of the car they purchased from us did I ever say that getting their trade-in back was an option. She kept asking for approximately 7 days (via text) and I kept saying no, that's not an option (we had already put the challenger in our name and been funded on the X6 loan) Finally, the car sold and when I told her that she became angry and threatened legal action.
The customer expected to sell her other vehicle privately and assured us she would pay us the remainder of the deposit within a week. That has not yet happened. I even offered to take her Volvo on consignment and sell it for her so we can get our deposit paid and she can pay off her loan. All she needed to do was call her bank to confirm they would release the lien on the Volvo if the loan wasn't paid off in full. We can't sell a vehicle to someone else if another institution still holds interest in it. She never did that.
Our agreement was that once we received the registration for her challenger AND the money they owed us as part of the deal, that we would give her the paperwork (Registration and safety) to insure the X6. We now have the registration for the trade (challenger) and have still not received the rest of the money they owe us.
There is no responsibility being taken here by the customer, only blame being placed. Considering we had not and still have not received the money they owe us, we did not have to release her new car to her. But we did as they were very anxious and very excited. We did it with the agreement that they would have the money for us from the sale of their Volvo within the next week. That was 2 weeks ago.
I have (via text 2 days ago) told the customer her registration and safety is here, ready to be picked up and she has not responded to me. This goes against our agreement (she has not kept up her end) but I am prepared to do this as a show of good faith with the understanding that she is still required to complete our transaction by paying us the remaining funds.
The customers have copies of every piece of paper they signed and they received those the same day as the purchase.
I am more than happy to discuss this with the customer in any way she prefers.
We understand that purchasing a vehicle can be an overwhelming experience and we strive to make it less so. If we've failed at doing that, we apologize. We welcome the opportunity to help the customer better understand how the numbers work.
(The consumer indicated he/she DID NOT accept the response from the business.)
Normally when someone buys a car, the dealership has an obligation to give them the registration papers if they are leaving with the car purchased. As per "our" volvo, we told her we do not want to sell it. It became too difficult and she was pushing us to give her our car. I feel we got screwed over with our challenger so wasnt gonna allow that to happen as well with our volvo which we knew had more value than what they were giving it. As of today I do not have a copy of every single paper we have signed. Also, they pay people to make sure those vehicles are clean and ready to go when someone buys it but instead when I was looking for something in the x6 I seen something under the passenger seat, had no idea what it was so I reached to grab it only to get my fingers sliced and only to realize there was a smashed up beer bottle under the seat.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not owe $17,000 on my volvo. I said I owe $6000 and that is exactly what I owe. As for the glass under the seat, clearly that just goes more to show how you guys do not do your jobs properly and then lie about it. There was a broken beer bottle under the passenger seat and no matter what you try to use as an excuse there was still glass found in that car. You qouted us more for our challenger than you actually gave us. There are other major concerns as well that I have already discussed with my lawyer that she said is against the law what you did and that she will be dealing with those matters as they are pretty serious. As I was a customer I am very displeased with Notts service and information. Ive heard many complaints pretty similar to mine from many people after what I have experienced thus far. I can garuntee you Nott is no longer a place I would ever consider again buying a car or referring anyone to. Employees and management of Nott have made many mistakes that they wont even own up to. Doesnt show for a good business.
Final Business Response
I have addressed every concern the customer has raised thus far, professionally and clearly. Her responses are now bordering on slander. I wish to find a resolution to this matter ASAP that does not include emailing back and forth in a 'he said, she said' battle with no progress. This is our final response.