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Better Business Bureau ®
Start With Trust®
Louisville, Southern Indiana and Western Kentucky
BBB Lunch and Learn Series
We could all use a little more brain food!


BBB’s Lunch and Learn Series that will be held at the BBB, on the second Tuesday of each month, beginning in April 2014. Several sessions will be offered. 

Agenda:
11:15 - Arrival/Networking
11:30 - Lunch (:30 speech on your company)
12:00 - 1:00 Program

Program fees: (includes box lunch, guest speaker, networking)

$20 per person, per session, $15 per person, per session if you sign up for 4 or more.(excluding the FREE session on December 16, 2014)

Customer Connection - April 8, 2014

Are you providing the best customer service you can? This seminar stresses communication and customer service. Learn how to communicate with your customers, and keep them coming back! Have an angry customer? No problem! BBB’s VP/Operations, Bruce Gadansky, shares how to deal with those irate customers, and the psychology behind it!

Six Social Media Trends Every Business Can Utilize - May 13, 2014

In an interactive presentation, Taylor Trusty, the CEO of Blackstone Media, will be speaking on how to use social media to benefit your company. Should your company be on social media? How do companies use social media? What is coming down the pike and what does the future look like? Can social media benefit your company’s Google search ranking?

Cyber Crimes - June 10, 2014

In light of recent data breaches, cyber security is a very hot topic. This is a seminar you won’t want to miss! BBB’s VP/Operations, Bruce Gadansky, in association with the FBI, is offering a seminar on Cyber Crimes. Find out about the most common Internet fraud schemes and how you can protect your business. These crimes can include online extortion, Cyber Attacks, and more.

Marketing Your Business - July 8, 2014

In this presentation, you’ll learn how marketing should serve as the foundation for helping you achieve your income goals. Eric Gunderson, a local marketing professional with more than 20 years experience working with B-to-C and B-to-B companies of all sizes locally and nationally, will teach you how to develop a brand, market your product or service efficiently and ensure you’re receiving three to four times return on your investments.

Succession Planning - August 12, 2014

What happens to your business if you are gone for good? Do you or your organization
have a long-term plan for your successor? What about a short term plan if something happens unexpectedly? Every business should have a succession plan in place. Kevin Connelly, Executive Director, CNPE, will help walk you through the process of succession planning.

Disaster Preparedness and Recovery - September 9, 2014

If a disaster strikes, is your business prepared? Will you still be able to do business? Do you have a plan in place for finances and for employees? September is Disaster Preparedness month, and BBB’s VP/Operations, Bruce Gadansky, will share tips on how to prepare your business in case a disaster strikes, and how to recover from that disaster!

Information Security - October 14, 2014

It is important to protect the information you are entrusted with. As a business, what can you do to protect the information you have on your customers and employees? What are the regulations? BBB’s VP/Operations, Bruce Gadansky, shares the fundamentals of keeping customer and employee information safe.

Small Business Tax Tips - November 11, 2014

Stephen M. Lukinovich, CPA/PFS, CVA, partner with Mountjoy Chilton Medley, will
help small business owners with their income tax planning strategies. Learn about business record keeping techniques, small business tax incentives, tax benefits and credits, state and federal tax laws, and how to avoid common mistakes and prepare for an audit. The Federal Tax Reform legislation will also be discussed, if passed.

Scams Against Businesses - December 9, 2014

There are many scams that can affect businesses, costing them a lot of money.
Some of these scams can include office supply scams, yellow page scams, invoice
scams, fundraising scams, and more. BBB’s VP/Operations, Bruce Gadansky, shares the scams that could affect your business and how to train employees to look out for those scams. This will save your company time and money.

Are you Using ALL of Your BBB Benefits? - December 16, 2014

There are many FREE benefits that come with BBB Accreditation. Are you using all of them? To get the most out of your BBB investment, you should attend this FREE seminar. Your BBB Benefits Specialist, Jennifer Cassell, and other BBB employees will walk you through your BBB benefits and everything the organization has to offer!.

Contact Reanna Smith-Hamblin, VP/Communications for more information, or to sign up at 502-588-0043 or rsmith-hamblin@louisville.bbb.org.