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Better Business Bureau ®
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Louisville, Southern Indiana and Western Kentucky
eBay Users Urged to Change Passwords
May 21, 2014

eBay is encouraging its customers to change their passwords! The popular online auction site acknowledges it suffered a data breach in late February or early March, putting users’ passwords and other information at possible risk.

In a post on its website, eBay says it has no knowledge of users’ financial information having been stolen or misused, despite the theft of names, addresses, phone numbers, telephone numbers and birth dates.  Unlike basic user information, financial information is encrypted.

The company says it discovered the breach two weeks ago.  While eBay has an estimated 145 million users, it did not disclose how many were affected by the breach.  eBay says there is no evidence that its subsidiary online payment system, PayPal, had been hacked.

This is only the latest in a series of high-profile attacks that hit retailers such as Target, Niemen Marcus, AOL, and others.

Better Business Bureau recommends eBay customers not only change their eBay passwords, but ensure they don’t use the same password for other sites as well. 

Additional tips on ID theft protection, from your BBB:

  • Password protect your accounts! A strong password should be more than eight characters in length, contain capital letters, and at least one numeric or other non-alphabetical character.
  • Use firewall software to protect your computer information. Keep virus and spyware software programs updated!
  • Review bank and credit card statements regularly!
  • Know your billing cycles and contact creditors when bills do not show up.
  • Order your free annual credit reports at www.annualcreditreport.com or call 877-322-8228.

For more advice go to www.bbb.org or call 1-800-388-2222.