BBB Tips on Boarding your Pet

November 26, 2013

You cannot always take your furry or feathered friend with you when you travel. Finding a kennel or pet care service you can trust while you are away is important. Better Business Bureau has created a checklist to help pet owners choose a safe and reliable home-away-from-home for their pets.

BBB receives hundreds of complaints from pet owners about kennels every year. Owners say their pets came back from poor boarding kennels severely dehydrated and malnourished or with fleas, ticks, and even maggots. Worst-case scenarios include pets that became extremely ill while boarding at poor facilities which resulted in lengthy stays at the animal hospital.

If you are looking for a reliable kennel, BBB recommends the following checklist:

· Check them out and get recommendations. Always check out the kennel with BBB at first to make sure they have a good track record for keeping customers satisfied. Also ask your friends, neighbors, veterinarian or local animal shelters for recommendations.

· Make a visit. Personally visit the facilities you are considering before scheduling the boarding. Check for cleanliness and offensive odors, and note the overall safety of the kennel and cages.

· Ask lots of questions. If your pet is prone to running away, ask about steps the kennel has taken to make their facilities escape-proof. Ask about how your pet may come in contact with other animals. Some kennels let animals play together while others keep them separate at all times. Ask about the feeding schedule, water accessibility and frequency of – or fees related to – exercise. Ask about the hours for drop off and pick up and make sure you understand their billing policy. Finally, ask what happens in case of a medical emergency or other unexpected situation.

· Go with your gut. Note the friendliness of staff members and how they interact with the boarded pets. Ask about their background and experience. If your state requires inspections, look for the certificate on the wall and make sure the kennel is properly licensed. Make sure the facility requires that all entering pets have proof of immunization, and ask about their policies regarding flea and tick control.

For more advice on finding reputable businesses around the holidays, visit us online at