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Better Business Bureau ®
Start With Trust®
Louisville, Southern Indiana and Western Kentucky
BBB Names Top 10 Complaints and Inquiries in 2012
January 31, 2013

More people are turning to the BBB! Instances of service are going up for the BBB serving Louisville, Southern Indiana, and Western Kentucky. Here is a snapshot of the services BBB provided in 2012:

Business Reports Provided Online
2012: 797,582
2011: 606,156

Business Reviews Provided On the Phone
2012: 14,062
2011: 10,087

Complaints Closed
2012: 7,174
2011: 8,200

Ad Review Cases Closed
2012: 53
2011: 8

Number of Accredited Businesses
2012: 3,824
2011: 3,702

From January 1, 2012 to December 31, 2012, Appliances (major - wholesale and manufacturers) topped the list of the type of business (TOB) complaints within the BBB’s 52 county service area. BBB Louisville handles all GE complaints for the U.S., which factors into that number. Hospitalization ranks second. BBB Louisville handles all Humana complaints for the U.S., which factors into that number. Other complaints included:

1. Appliances (major - wholesale, and manufacturers) - 337 complaints
2.
Hospitalization, Medical & Surgical Plans 330
3.
Roofing Contractors - 224 complaints
4.
Auto Dealers – New Cars - 222 complaints
5.
Auto Dealers – Used Cars - 204 complaints
6.
Cable TV, Internet & Telephone Installation Svc. - 147 complaints
7.
Restaurants - 144 complaints
8.
Apartments - 115 complaints
9. Credit Card Processing Service - 114 complaints
10.
Appliances (small - supplies and parts) - 100 complaints

Roofing contractors topped BBB’s inquiry list in 2012:

1. Roofing Contractors - 71,190 inquiries
2.
Heating & Air Conditioning - 17,570 inquiries
3.
Auto Dealers – Used Cars - 17,008 inquiries
4.
Mortgages - 16,940 inquiries
5.
Auto Dealers – New Cars - 12,107 inquiries
6.
Auto Repair & Service - 11,632 inquiries
7.
Construction & Remodeling Services - 11,295 inquiries
8. Contractors - General - 10,950 inquiries
9.
Plumbing Contractors - 10,938 inquiries
10.
Home Improvements - 10,252 inquiries

Remember to Start with Trust before doing business. Get a BBB Business Report at www.bbb.org or call 1-800-388-2222.