BBB Names “Bad Boys”

  
     
January 08, 2013

The Better Business Bureau, serving Louisville, Southern Indiana, and Western Kentucky has named its top area businesses for which it processed the most unanswered/unresolved complaints and serious complaints in 2012. Each company has an “F” rating with the BBB.

This is a distinction no business should want. BBB President and CEO, Charlie Mattingly, says, “This list of businesses shows why it is wise to get a BBB Business Review before you do business. The BBB can help consumers locate reputable businesses…and stay away from the ones that don’t necessarily conduct their business in an ethical manner or answer their complaints.

This year’s BBB list includes the following businesses (in order, with the most unanswered/unresolved complaints):

1. Professional Concepts, 333 Broadway Street, Paducah, KY (14 unanswered/unresolved complaints) - Consumers across the country complain to the BBB that the company contacts them, saying they have a buyer for their timeshare. The seller is asked to sign a contract and pay $1989 in advance for a title search, lien search, legal fees, etc. After the seller wires the money, they complain the company will not return their phone calls.

2. Warranty Logistics, 11201 Electron Drive, Louisville, KY (13 unanswered/unresolved complaints) – Consumers across the country complain to the BBB that the company sends their broken computers/electronics back unrepaired. Warranty issues are also a concern. Consumers say they send in a product that needs to be repaired, but the company sends the product back, stating they do not cover physical damage, liquid damage, or a prior unauthorized repair that is not covered under the provisions of the service plan. Consumers note no physical or liquid damage or unauthorized repairs occurred.

3. SolarTEK Energy, 1503 Evergreen Road, Louisville, KY (12 unanswered/unresolved complaints) - Consumers across the country complain to the BBB that they purchased energy savings systems and equipment from this company and that it either has not saved them the money promised, it takes the company months to show up to repair equipment, or the company does not show up at all. Consumers complain of poor customer service and no return phone calls.

4. A & M Services/M & S Contracting, 4404 Utica Sellersburg Road, Sellersburg, IN (9 unanswered/unresolved complaints) – This company’s BBB Accreditation was revoked on 2/23/12 due to violation of BBB Accreditation Standards. According to complaints to the BBB, the company does not fulfill contracts and the company has not responded to all complaints. A & M Services engages in multiple misuses of BBB’s name and logo on company shirts, vehicles, and its website. Consumers should  be aware that the use of BBB logos and BBB name without authorization is a violation of US Federal Trademark statutes and is a misleading and deceptive practice. BBB received several complaints against the company after the tornado in Henryville, IN. Tornado victims complain A & M worked with their insurance companies to repair damages, but never finished jobs they were contracted to do. When homeowners inquired as to when the work would be finished, they could never get anyone to return phone calls. The number BBB has on file for the company is now disconnected.

5. ELC Online Stores, 7601 Trade Port Drive, Louisville, KY (8 unanswered/unresolved complaints) – Consumers across the country complain to the BBB that they ordered merchandise from the online company and never received it, or only received one-half of their order. Consumers say the company is hard to contact to ask for a refund, and those who have been promised refunds have not received them. Some consumers also complain of receiving expired promotional products.

6. Johnson Directories Plus, Inc., P O Box 219, Hardin, KY (8 unanswered/unresolved complaints) – Business owners across the country complain to the BBB that they purchased an ad with this company for a listing in a business advertising directory. The company asks for a $290 - $500 upfront fee, with the understanding that a book would be received within 12 - 24 months. Business owners say they never received the book. When they try to contact the company, there is no answer.

7. Special Occasions Weddings, 5101 Arbor Oak Court, Louisville, KY (8 unanswered/unresolved complaints) – Business owners complain to the BBB they paid the company $300 - $395 to participate in two wedding shows. They say the first show was cancelled, with short notice, and rescheduled. Some business owners could not attend the new date, and asked for a refund, but never received one.

8. Box 5 Productions, 8813 Fernview Drive, Louisville, KY (7 unanswered/unresolved complaints) – Consumers across the country complain to the BBB that they bought DVD’s online from this company, and they never received them. One consumer complains he bought a DVD with his son’s state band championship on it, and when he watched the DVD it had no sound. Another consumer says his child’s school was not on the DVD. Consumers say, when they call for a refund, they get no response.

9. Smartwax Professional, 2623 Hedgepath Trail, Louisville, KY (7 unanswered/unresolved complaints)– Local consumers complain to the BBB that they bought a Groupon for a car detailing service from this company, and when they tried to retain the services, they could not get the company to return phone calls, or got full voicemail boxes. Consumers who were able to get in touch with the company say they scheduled appointments with the company, and no one showed up to do the work.

BBB Business Reviews provide key information about a business, including the business’s grade and the number and nature of complaints filed with the BBB. Mattingly says “any business can have a complaint, and in some cases, a customer can be unreasonable or impossible to satisfy.” A company is not legally obligated to respond to complaints filed with the BBB. However, most companies respond and take proper action to satisfy customer complaints. Get a BBB Business Review at www.bbb.org, or call 1-800-388-2222.