BBB Warns: Don’t Unwrap Unknown Email Attachments

December 10, 2009
BBB is alerting consumers to a holiday email scam that’s popping-up in consumers’ inboxes just in time for the holiday shopping season. The email appears to be a legitimate email from DHL Services, a parcel shipment company, but it actually contains an attachment that if opened, will infect your computer with a virus.

The email, displayed below, is similar to emails that seem to turn up every year during the holidays. At this time of year many consumers are often not surprised to receive unexpected packages in the mail, so when they see a notification in their inbox stating they have a package waiting, many consumers are more likely to believe it.

Dear customer!

The courier company was not able to deliver your parcel by your address.
Cause: Error in shipping address.

You may pickup the parcel at our post office personaly.

Please attention!
The shipping label is attached to this e-mail.
Print this label to get this package at our post office.

Please do not reply to this e-mail, it is an unmonitored mailbox!

Thank you,
DHL Services.

DHL’s Website says the attachment is actually the Infostealer.Banker.C virus, a known and verified virus that is employed by scammers to steal their victims’ identity.

BBB reminds consumers to never open an email attachment or link from an unknown source. Often times the attachment or link turns out to be nothing but a virus could infect your computer, causing costly damage, and possibly steal your identity.