BBB September Hot Topics

September 10, 2009
BBB Hot Topics - September

Insight Phishing Scam: Local Insight customers are receiving emails stating because of spam they are "re-upgrading" their web system for security purposes or they are doing maintenance and some accounts will be closed down. Customers are asked to re-verify account information by entering user name and password. This is a phishing scam, in which scam artists try to get your personal information. Insight will never contact customers and ask for their user name or password.

Deed Scam: Jefferson County Clerk Bobbie Holsclaw has issued a warning about outside vendors selling "official or certified" copies of property deeds. These companies’ are charging 10 times the amount the county clerk charges. Only the clerk’s office can certify copies of property deeds at Louisville Metro Hall. For more information go to or call (502) 574-6204.

Work at home scam: A local consumer says she answered a work-at-home ad on Google. She went to, a scam using the google brand, and information came up for her to pay $1.90 for a start-up kit. She paid for the kit, but never received it. She tried to cancel her order, but could never get in touch with the company, and then she started being charged $79.90 per month out of her bank account. She has since canceled her account. BBB warns most work-at-home opportunities you see online and in newspaper ads are scams.

J C Henning, Inc. ( claims to be a work-at-home business out of Louisville, KY. The company does not exist in Louisville. A job hunter alerted the BBB after he received a solicitation from the company on Career Builder. The "company" is like every other typical work-at-home scam where you receive checks, deposit checks, and wire money. Never wire money to a company you don’t know.

Nigerian Scams: Local businesses are receiving calls from scam artists using TTY lines for the hearing impaired. The scam artist purchases a large amount of equipment with a stolen credit card and asks the business to ship the purchase overseas. BBB warns businesses to question large purchases like this, especially if they are being asked to ship items overseas.

21st Century Legal Services has an F rating with the BBB. A local man paid the company $1600 for a loan modification. Consumers complain to the BBB that the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Many complainants also allege unfulfilled contracts and inability to obtain refunds.

Government Stimulus Scam: Emveri Services is promoting itself as a government stimulus service. A local consumer says the service wanted $1100 in advance for a loan modification. The consumer’s bank denied the payment because of a fraud alert. This is a scam.

Scam artists, posing as the Green Dot Corporation, a real company that provides reloadable prepaid cards, are sending checks to people across the country saying they are recipients of a grant. The recipient is told to deposit the $955.55 check and pay $401 in commission to Green Dot by purchasing a Green Dot MoneyPak card.

Fountain of Youth Scam: MedsXtra, a Canadian health supplements business offers a concentrated grape extract pill called RezXtra online. Consumers complain to the BBB that they cannot reach the company to cancel their "free trial offer," and now their bank accounts are being charged monthly. BBB has received numerous complaints on this company.

Auto One Warranty Company has an F rating with the BBB. The company solicits consumers via the phone offering auto warranty coverage because their warranty is getting ready to expire. The company has nearly 700 complaints with the BBB. Consumers complain of misrepresentation concerning warranty coverage, difficulty processing claims, and excessive delays in getting refunds.