Louisville, KY – April 2, 2009 – Better Business Bureau is advising social networkers to read the fine print when responding to ads on Facebook or other social networking sites because the large print doesn’t always tell the whole story. Ubiquitous ads for weight loss products, work-at-home opportunities and offers for “free” computers can cost shoppers more than they bargained for in the long run.
According to Nielsen Online, social networking sites were more popular than e-mail in 2008. Facebook’s 108.3 million members spent 20.5 billion minutes on the site last year alone. Beyond this, the New York Times reported last week that Facebook membership has nearly doubled to more than 200 million users within the period of a few months. Advertisers are going where the people are and eMarketer estimates that $1.3 billion will be spent on social networking advertising in 2009.
“Always read the fine print before handing over credit card information to an online advertiser,” advises Charlie Mattingly, president of the BBB serving Louisville, Southern Indiana and Western Kentucky. “Just because an ad appears on a Web site they trust, it doesn’t mean they can always trust the advertisers.”
The Better Business Bureau urges Internet users to be especially cautious about ads that link to blog platforms designed to look like a personal testimonial from a satisfied customer. “Never take such a ‘personal testimonial’ at face value,” Mattingly said. “The BBB’s experience has taught us that if an ad takes you to a blog, it’s usually just another way of hyping the product and all too often filled with misleading claims.”
Following are a few examples of common ads on social networking sites and what the fine print reveals:
The Pitch: Lose 4 Dress Sizes
In January, BBB issued a warning to consumers about online ads and Web sites that use Oprah’s name to sell acai berry supplements as weight-loss miracles. Despite the warning, these ads are still common on Facebook and MySpace and link to fake blogs such as www.jennylosesweight.com that are designed to look like testimonials of women who lost weight on the acai supplements. Recent research by the Center for Science in the Public Interest identified more than 75 different phony blogs that led to Web sites touting acai-berry supplements as a weight loss miracle.
The Fine Print: The phony blogs link to Web sites that offer a free trial of an acai supplement, and while the customer may think they only have to pay shipping, they could get billed as much as $87.13 every month if they don’t cancel before the trial period ends. The fine print also explains that the trial period begins from the moment the customer orders the supplements and not after they receive the shipment.
BBB Warns: Not only do health experts question the legitimacy of the weight loss claims linked to the acai berry, BBB has received thousands of complaints from consumers against such acai supplement companies because many were billed despite never receiving their free trial or were billed every month despite numerous attempts to cancel.
The Pitch: Learn How I Make $67,000 a Year Being a Stay-at-Home Mom!
There are many ads on Facebook that advertise ways to make easy money from home. Similar to the acai berry ads, the ads link to blogs that were supposedly created by people who made money through a work-at-home program. One such blog written by a “Sarah Roberts” claims that she added “$67,000 a year to my family’s income working 10 hours a week (that’s over $128 an hour!)” by creating Web sites that host Google ads. Another, www.jasongetsrich.com, is ostensibly written by the newly married Jason who makes “around $5,500 to $7,000 a month from Google.”
The Fine Print: The blogs direct readers to Web sites for programs such as Internet Money Machine and Easy Google Cash where they can sign up for a seven-day trial access to information on how to make money from home. While the free trial supposedly only costs $1.95-$2.95, the individual will be charged $69.90 every month if they don’t cancel seven days from signing up. The fine print also states that the company does not give refunds.
BBB Warns: Use extreme caution when signing up for a work-at-home job or money-making opportunity online. In 2008 alone, BBB received more than 3,500 complaints from people who signed up for offers to learn how to work from home but were ultimately disappointed. Job hunters should also be aware that while some work-at-home opportunities have the word “Google” in their name and use Google’s logo on their Web sites, they are not actually affiliated with Google.
The Pitch: Get a Free Purple [Red, Pink, Green, Black,] MacBook
Also common on Facebook are ads to get a free MacBook Air claiming that the company is seeking laptop testers. The ads lead to an incentive marketing program at www.colormyrewards.com where participants must sign up for various products and services in order to earn their free laptop.
The Fine Print: Customers must complete two options from each of the three tiers, Top, Prime and Premium before receiving their “free” MacBook. Example offers listed in the Top and Prime tiers include signing up for credit cards or trial offers for subscription services such as for vitamin supplements or DVD rental services. In some cases, the participant will need to pay for shipping, and if they aren’t vigilant about canceling the trial offers they signed up for, they’ll begin being billed every month.
Examples of the Premium offers listed on the Web site that must be met in order to get the MacBook are much more expensive and include paying as much as $1,500 for furniture or purchasing a travel package with a minimum value of $899.00 per person.
BBB Warns: Incentive programs can be extremely costly in the long run and the fine print shows that the customer might have to pay a significant amount of money in order to get their “Free” items. It is also a red flag that Apple does not even make MacBook Air in purple, red, pink, or green.
“Of course, many ads on social networking sites are not misleading. Neither are misleading ads confined to Facebook or MySpace. Wherever you find an ad, always read the fine print carefully before signing up or giving credit card information online,” added Mattingly.
To schedule an interview with a BBB spokesperson on avoiding misleading ads on social networking sites, contact Reanna Smith-Hamblin at the Better Business Bureau in Louisvlle, phone 502-588-0043, or Alison Southwick at the Council of Better Business Bureaus, phone 703-247-9376.
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability Reports™ and charity BBB Wise Giving Reports™, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.