BBB Business Review

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This business is not BBB accredited.

Empire Data Technologies, Inc.

Phone: (877) 455-7108 Fax: (502) 690-4587 View Additional Phone Numbers 2305 Hurstbourne Village Drive  Suite 800, Louisville, KY 40299 http://www.edthosting.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Empire Data Technologies, Inc. include:

  • 35 complaint(s) filed against business
  • Failure to respond to 23 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Empire Data Technologies, Inc. include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 19
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 35

Additional Complaint Information

06/10/2013 PATTERN OF COMPLAINTS

Business was contacted by BBB with a request to meet to discuss pattern of complaints involving services provided to customers. Multiple complaints exist regarding failure to provide email and webhosting services at a consistently functioning level. There are likewise multiple complaints regarding failure to respond to requests for service, cancellation of service, and statements of account. The company has responded to some complaints and some complaints have been resolved however the overwhelming number have been closed as NO RESPONSE, which has resulted in a BBB Rating of "F" for this business

06/10/2013 PATTERN OF COMPLAINTS

Business was contacted by BBB with a request to meet to discuss pattern of complaints involving services provided to customers. Multiple complaints exist regarding failure to provide email and webhosting services at a consistently functioning level. There are likewise multiple complaints regarding failure to respond to requests for service, cancellation of service, and statements of account. The company has responded to some complaints and some complaints have been resolved however the overwhelming number have been closed as NO RESPONSE, which has resulted in a BBB Rating of "F" for this business

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Empire Data Technologies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: August 13, 2004 Business started: 01/01/1999 in KY Business started locally: 01/01/1999 Business incorporated 01/01/1999 in KY
Type of Entity

Corporation

Business Management
Mr. Joseph D. Zanchi, President Mr. Paul Volquaedson, Marketing Manager
Contact Information
Principal: Mr. Joseph D. Zanchi, President
Business Category

INTERNET WEB DESIGN

Alternate Business Names
Edt Hosting EDT Hosting

Customer Review Rating plus BBB Rating Summary

Empire Data Technologies, Inc. has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.