Business ProfileforLouisville Tree Service, LLC

My original quote was given to me on 04/28/2022 which states this is a declining maple tree on the quote. The company was backed up so they did not come out to begin the job until 06/13/2022. Which in the mean time there was several storms and bad weather so by this time several large branches had fell off the tree. When they scheduled the service call i told them that branches had fell off the tree and we had to cut them up and move them so we could cut the grass. She stated she would let them know to get them. They did not get it. So i reach back out to them and she reach out to the lead on the job and he said he seen them but did not get them because it was not on the ticket. So she said she would schedule someone to come back out. As of 08/03/2022 those branches are still in my yard. Because the owner left me a voice mail threating to put a lien on the property and i took her word they would take care of it, i paid the invoice. I paid to have the whole tree removed from my property and they only remove a partial tree. Had they performed the job closer to the date of the original invoice 04/28/2022 those branches would have been attached to the tree. They were aware of this being a declining tree in which branches was fallen from the tree in the 1st place. That is why i need the tree removed because the tree was falling apart. I spoke to a couple of people about getting the remainder of the tree removed with no resolve, just a broken promise to complete the job.