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Click for BBB Rating on Firestone Complete Auto Care

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to information in BBB files this company operates a chain of more than 1800 company owned automotive tire and service stores throughout the U.S.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Complete Auto Care. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Complete Auto Care.


Additional Information

BBB file opened: July 01, 1993 Business started: 01/01/1900 in KY
Type of Entity

Corporation

Business Management
Mr. Rich James Stephens, Mgr
Contact Information
Principal: Mr. Rich James Stephens, Mgr
Business Category

TIRE DEALERS SHOCK ABSORBERS BRAKE SERVICE BATTERY SUPPLIES TIRE RETREAD & REPAIR AUTO REPAIR & SERVICE AUTO INSPECTION STATIONS BATTERY REPAIRING & REBUILDING MUFFLERS & EXHAUST SYSTEMS TIRE DISTRIBUTORS & MANUFACTURERS

Alternate Business Names
Bridgestone Retail Operations Firestone Tire & Service Center
Additional Information

This company also does business as Expert Tire Service, Mark Morris Tire, Tire Station and GCR Tire Center. This company's headquarters and company-owned locations throughout the country participate as members of the BBB. This means they support the Bureau's services to the public and meet our membership standards

Industry Tips

The BBB suggests that wen having your car serviced by any company to rquest a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty, trade-in or core parts.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.