BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

DerbyDeals.com

Additional Locations

815 E. Market St, New Albany, IN 47150 http://www.derbydeals.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 20
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 38

Additional Complaint Information

 

 Complaints and reviews posted in this report comprise the complaint history of derbydeals.com only  through 25 August 2014, when the company was registered under new ownership.See below for additional information

 

 

Change of Ownership (Reported on Web Page)25 August 2014 The business has reopened, supposedly under new management based on a statement on the web page http://www.derbydeals.com  that refers to Derby Deals now being part of the “Access Entertainment Group” . Checking the business registration with SOS Indiana it was recorded Access was registered 1 August 2014  https://secure.in.gov/sos/online_corps/view_details_ppv.aspx    by a “Barry Bernstein” https://www.peoplesmart.com/member/person-report-display?CachedReportKey=f4ef9cba-00f3-4ac5-9bbf-195ed050f1d0  and two assumed names, one being derbydeals.com, were registered 25 August 2014 also by Barry Bernstein. It is uncertain what Mr. Bernstein’s relationship might be with Mr. Davis, if any.  Mr. Bernstein is listed by Indianapolis PVA as the property owner at 2343 Frisco Place, zip 46240 The location posted on the company's website as the business address..  

PATTERN OF COMPLAINTS

05/12/2014

 Please be advised that BBB Louisville has received 14 complaints in the last 5 days relative to a failure on the part of Derby Deals to provide goods and services, e.g. Derby tickets, Oaks Tickets, etc. for which the customers had already paid. This pattern of complaints is of great concern to us based upon the number and the high dollar amounts involved in almost all cases.The BBB has opened an investigation into this matter and have flagged all complaints as “Serious” in nature due to the circumstances. As is required by BBB Standards of Reporting we  include information in the company’s business review that describes the pattern of complaints. We encouraged the owner to respond to these concerns and advise us of his  plans to reimburse those customers who did not receive the goods for which they have paid. We will include this response in the company’s business review. 

 05/29/2014
The BBB has received no response from the owner of Derby Deals .com The pattern of complaints has worsened since the entry of 05/12/2014

There are now 31 complaints filed since 05/02/2014. There have been zero responses. Complaints since last entry follow the same pattern of failure to provide goods and services already paid for and failure to provide refunds for same.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on DerbyDeals.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: September 25, 2009
Type of Entity

Sole Proprietorship

Business Management
Scott Davis, Owner
Contact Information
Principal: Scott Davis, Owner
Business Category

TICKET SALES-EVENTS

Alternate Business Names
Derby Deals
Business Management

Change of Ownership (Reported on Web Page)25 August 2014

The business has reopened, supposedly under new management based on a statement on the web page http://www.derbydeals.com  that refers to Derby Deals now being part of the “Access Entertainment Group” . Checking the business registration with SOS Indiana it was recorded Access was registered 1 August 2014  https://secure.in.gov/sos/online_corps/view_details_ppv.aspx

   by a “Barry Bernstein” https://www.peoplesmart.com/member/person-report-display?CachedReportKey=f4ef9cba-00f3-4ac5-9bbf-195ed050f1d0  and two assumed names, one being derbydeals.com, were registered 25 August 2014 also by Barry Bernstein. It is uncertain what Mr. Bernstein’s relationship might be with Mr. Davis, if any.  Mr. Bernstein is listed by Indianapolis PVA as the property owner at 2343 Frisco Place, zip 46240 The location posted on the company's website as the business address..  

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.