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Louisville, Southern Indiana and Western Kentucky

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Derby Deals

Phone: (812) 406-7794 Fax: (812) 941-8883 View Additional Phone Numbers 815 E Market St, New Albany, IN 47150 http://www.derbydeals.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Derby Deals include:

  • 39 complaints filed against business
  • Failure to respond to 31 complaints filed against business
  • 28 serious complaints filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 20
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 39

Additional Complaint Information

PATTERN OF COMPLAINTS

05/12/2014

 Please be advised that BBB Louisville has received 14 complaints in the last 5 days relative to a failure on the part of Derby Deals to provide goods and services, e.g. Derby tickets, Oaks Tickets, etc. for which the customers had already paid. This pattern of complaints is of great concern to us based upon the number and the high dollar amounts involved in almost all cases.The BBB has opened an investigation into this matter and have flagged all complaints as “Serious” in nature due to the circumstances. As is required by BBB Standards of Reporting we  include information in the company’s business review that describes the pattern of complaints. We encouraged the owner to respond to these concerns and advise us of his  plans to reimburse those customers who did not receive the goods for which they have paid. We will include this response in the company’s business review. 

 05/29/2014
The BBB has received no response from the owner of Derby Deals .com The pattern of complaints has worsened since the entry of 05/12/2014

There are now 31 complaints filed since 05/02/2014. There have been zero responses. Complaints since last entry follow the same pattern of failure to provide goods and services already paid for and failure to provide refunds for same.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Derby Deals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

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BBB file opened: September 25, 2009 Business started: 01/01/2008 in IN Business started locally: 01/01/2008
Type of Entity

Government

Business Management
Mr. Scott Davis, President
Contact Information
Principal: Mr. Scott Davis, President
Business Category

TICKET SALES-EVENTS

Alternate Business Names
DerbyDeals.com SMB Enterprises
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
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