BBB Business Review

This Business is not BBB accredited

Derby Deals

Phone: (812) 406-7794 Fax: (812) 941-8883 View Additional Phone Numbers 815 E Market St, New Albany, IN 47150


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Derby Deals include:

  • 39 complaint(s) filed against business
  • Failure to respond to 31 complaint(s) filed against business

Factors that raised the rating for Derby Deals include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 20
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 39

Additional Complaint Information



 Please be advised that BBB Louisville has received 14 complaints in the last 5 days relative to a failure on the part of Derby Deals to provide goods and services, e.g. Derby tickets, Oaks Tickets, etc. for which the customers had already paid. This pattern of complaints is of great concern to us based upon the number and the high dollar amounts involved in almost all cases.The BBB has opened an investigation into this matter and have flagged all complaints as “Serious” in nature due to the circumstances. As is required by BBB Standards of Reporting we  include information in the company’s business review that describes the pattern of complaints. We encouraged the owner to respond to these concerns and advise us of his  plans to reimburse those customers who did not receive the goods for which they have paid. We will include this response in the company’s business review. 

The BBB has received no response from the owner of Derby Deals .com The pattern of complaints has worsened since the entry of 05/12/2014

There are now 31 complaints filed since 05/02/2014. There have been zero responses. Complaints since last entry follow the same pattern of failure to provide goods and services already paid for and failure to provide refunds for same.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Derby Deals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: September 25, 2009 Business started: 01/01/2008 in IN Business started locally: 01/01/2008
Type of Entity


Business Management
Mr. Scott Davis, President
Contact Information
Principal: Mr. Scott Davis, President
Business Category


Alternate Business Names SMB Enterprises

Customer Review Rating plus BBB Rating Summary

Derby Deals has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

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Types of Complaints Handled by BBB

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