BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Derby Deals include:
- 39 complaint(s) filed against business
- Failure to respond to 31 complaint(s) filed against business
Factors that raised the rating for Derby Deals include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||39|
Additional Complaint Information
PATTERN OF COMPLAINTS
Please be advised that BBB Louisville has received 14 complaints in the last 5 days relative to a failure on the part of Derby Deals to provide goods and services, e.g. Derby tickets, Oaks Tickets, etc. for which the customers had already paid. This pattern of complaints is of great concern to us based upon the number and the high dollar amounts involved in almost all cases.The BBB has opened an investigation into this matter and have flagged all complaints as “Serious” in nature due to the circumstances. As is required by BBB Standards of Reporting we include information in the company’s business review that describes the pattern of complaints. We encouraged the owner to respond to these concerns and advise us of his plans to reimburse those customers who did not receive the goods for which they have paid. We will include this response in the company’s business review.
The BBB has received no response from the owner of Derby Deals .com The pattern of complaints has worsened since the entry of 05/12/2014
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Scott Davis, President
Alternate Business NamesDerbyDeals.com SMB Enterprises
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview