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Find a Location

Sun Tan City has 190 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sun Tan City

      101 Catalog Dr Elizabethtown, KY 42701-4036

    • Sun Tan City

      7903 Manslick Road Louisville, KY 40214-4611

    • Sun Tan City

      7535 Outer Loop Place Louisville, KY 40228

    • Sun Tan City

      1955 N. Dixie Blvd. Radcliff, KY 40160-1537

    • Sun Tan City

      611 W. Poplar Street Helmwood Plaza Elizabethtown, KY 42701

    Business ProfileforSun Tan City

    Tanning Salons
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    137 complaints closed in last 3 years

    34 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sun Tan City has 190 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sun Tan City

        101 Catalog Dr Elizabethtown, KY 42701-4036

      • Sun Tan City

        7903 Manslick Road Louisville, KY 40214-4611

      • Sun Tan City

        7535 Outer Loop Place Louisville, KY 40228

      • Sun Tan City

        1955 N. Dixie Blvd. Radcliff, KY 40160-1537

      • Sun Tan City

        611 W. Poplar Street Helmwood Plaza Elizabethtown, KY 42701

      Location of This Business
      101 Catalog Dr, Elizabethtown, KY 42701-4036
      BBB File Opened:
      2/25/1999
      Years in Business:
      29
      Business Started:
      1/1/1995
      Business Incorporated:
      1/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • STC Consolidated
      Business Management
      • Mr. Jeff Forrest, Co Owner
      • Mr. David Kueber, Co Owner
      • Ms. Paige Merciers, Client Services & E-Services Manager
      Contact Information

      Principal

      • Mr. Jeff Forrest, Co Owner
      • Mr. David Kueber, Co Owner
      • Ms. Paige Merciers, Client Services & E-Services Manager

      Customer Contact

      • Ms. Paige Merciers, Client Services & E-Services Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      137 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      Two weeks ago I signed and paid for 1 month of tanning. I did this for health reasons and so I wouldn't burn this year. I paid $77.00. I was going to freeze the account before the month was over. I have been 5 times in two weeks. I noticed where they took out again,$77.00 so I go there to dispute this. They tell me it was because I got it in middle of month so I didn't get a month,only 2 weeks but now since it was taken out again I have a month now. This is Not what I signed for.I signed for 1 month and was going to end it before the month was over. They say there's nothing they can do about it to go on app. The app doesn't help at all and the number to Suntan City tells you to go to app.. Please Help.
      Read More

      Customer Reviews

      36 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Constance B

      1 star

      04/16/2024

      Absolutely crazy the store wil turn customers away if they wanna pay with cash. Was gonna drop $50 and they turned me away nothing on the outside of the building says that they don’t accept cash. so not only did they waste my time they wasted my gas driving up here.

      Sun Tan City Response

      04/17/2024

      Constance, We apologize for any inconvenience this may have caused. We do not accept cash at our locations, but you are more than welcome to use a credit/debit or prepaid card to pay for our services and products.

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