BBB Business Review

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This Business is not BBB accredited

SolarTEK Energy

Phone: (877) 406-2833 1503 Evergreen Road, Louisville, KY 40223 http://www.solartekenergy.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for SolarTEK Energy include:

  • Failure to respond to 9 complaint(s) filed against business

Factors that raised the rating for SolarTEK Energy include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SolarTEK Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 15, 2011 Business started: 09/30/2008 in NC Business started locally: 01/01/2011 Business incorporated: 09/30/2008 in NC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Bresnehan Sr., President
Contact Information
Principal: Mr. Mike Bresnehan Sr., President
Business Category

SOLAR ENERGY PRODUCTS - RETAIL SOLAR ENERGY EQUIPMENT & SYSTEMS SPLIES/PARTS SOLAR ENERGY EQUIPMENT & SYSTEMS SERVICE/REPAIR SOLAR ENERGY EQUIPMENT & SYSTEMS DEALERS SOLAR ENERGY SYSTEM DESIGN & INSTALLATION

Out of Business

According to information supplied by the company's corporate office, the Louisville location is no longer in business.  If a customer is having problems with their PCU light being out, you may contact Eastern Eco Power LLC which provides a 10 year warranty on the product. Their address and phone numbers are: 778 Atlanta Rd SE, Marietts GA 30060 678-528-2302.

If you having problems regarding your insulation that is manufactured by Innovative Insulation you may contact them at 300 Scott St, Elk Grove Village, IL 60007, 847-454-9081.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.