BBB Logo

Better Business Bureau ®
Start With Trust®
Louisville, Southern Indiana and Western Kentucky

BBB Business Review

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yum! Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Yum! Brands, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yum! Brands, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 11, 1998 Business started: 07/01/1997 in NC Business incorporated: 09/15/1997 in NC
Type of Entity

Corporation

Business Management
Mr. David Novak, Chairman, CEO & President Mr. Ted Knopf, SVP Finance/Controller Ms. Laura Melillo Barnum, Vice President Communications Public Relations Ms. Bonnie Warschauer, Director, KFC Public Relations
Contact Information
Principal: Mr. David Novak, Chairman, CEO & President
Related Businesses
KFC Corporation Taco Bell A & W Rootbeer Pizza Hut
Business Category

RESTAURANT MANAGEMENT GROCERS-RETAIL FOODS-CARRY OUT FOOD & BEVERAGE SERVICES FRANCHISING

Additional Information

CONSUMER ALERT CONSUMER ALERT  ONLINE SURVEY GIFT CARD SCAM.... KFC AND YUM! BRANDS ARE NOT INVOLVED IN ANY WAY WITH THIS ACTIVITY 

BBB Louisville has been advised of the following misuse of the KFC name and brand:  Consumers have reported that someone claiming to be from Kentucky Fried Chicken (KFC) contacted them with an e-mail stating that if they completed a survey KFC- would send them a$100 dollar gift card. This involved a lengthy survey of about 30 questions with the first 4 questions being KFC related items. The next 20 to 30 questions were about different items and companies.Each group of 4 to 5 questions required entry of an e-mail address and a home address and phone #'s.  KFC logo and copyright symbols were displayed on the screen. Following the surveys the consumers have been contacted by telemarketers from the various different companies for whom they filled out the surveys.  

KFC AND YUM! BRANDS ARE NOT INVOLVED IN ANY WAY WITH THIS ACTIVITY

If you are contacted by email regarding this survey please notify the FBI at www.ic3.gov The BBB of Louisville will accept your complaint for tracking purposes but will not process it with KFC or YUM! Brands as they have no involvement with this activity. Please read the following statement from YUM! to BBB Louisville:

"This is not a KFC sponsored survey nor have we given them the rights to use our logos in the survey that was e-mailed out....  Our legal team is aware of this……. I believe they have sent this address an e-mail that has asked them to stop send surveys with KFC logo.  The e-mail is not from KFC, one customer stated the e-mail that is comes from is freechickensurvey@arlissnovemarticulate7372.info, which is not one of our vendors or internal surveys”.

X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations