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Description

FHC provides comprehensive primary and preventive health services through a medical staff of physicians and nurse practitioners who specialize in Family Medician, Internal Medician, Pediatrics and Obstetrics and Gynecology. Services also include lab, x-ray, pharmacy and dental services, as well as behavioral health, health education, case management services and transportation assistance. Services are provided on a sliding-fee basis.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Family Health Centers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Family Health Centers, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Family Health Centers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 01, 1995 Business started: 01/01/1976 in KY Business incorporated 01/01/1988 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Nursing
312 Whittington Parkway #300, Louisville KY 40222-5172
Phone Number: (502) 329-7000

Type of Entity

Corporation

Business Management
Mr. William B. Wagner, Executive Director Ms. Karla Jackson, Director of Nursing
Contact Information
Principal: Mr. William B. Wagner, Executive Director
Business Category

PHYSICIANS & SURGEONS-MEDICAL-M.D. HEALTH & MEDICAL (GENERAL) CLINICS

Additional Information

Family Health Centers, Inc. (FHC) was established by the Louisville-Jefferson County Board of Health in 1976 to serve as a primary care "safety net" to provide a medical home to the community's most needy citizens.  The organization is governed by a 15-member consumer-driven voluntary Board of Governors that operates independently from the Board of Health.  Since its inception, FHC has provided health services on a sliding fee payment schedule.  In 1988 FHC was incorporated as a Kentucky Nonprofit Corporation with 501(c)(3) tax exempt status.  The organization operates six health centers in the Louisville Metro service area including the community's only healthcare clinic for the area's homeless population.  FHC is the largest federally-qualified community health center organization the Kentucky.

Industry Tips
Competency Licensing for Businesses and Professional Firms

Customer Review Rating plus BBB Rating Summary

Family Health Centers, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.