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          Black Diamond Pest Control has 1 locations, listed below.

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            Business ProfileforBlack Diamond Pest Control

            Pest Control

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company's services include K-9 Bed bug detection

            Business Details

            BBB File Opened:
            10/1/1978
            Years in Business:
            84
            Business Started:
            1/1/1940
            Business Started Locally:
            1/1/1940
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Partnership
            Alternate Business Name
            • K & D Services, Inc.
            Business Management
            • Mr. Durwin K. Duncan Sr., President
            • Mr. Keith Duncan, CEO
            Contact Information

            Principal

            • Mr. Durwin K. Duncan Sr., President
            • Mr. Keith Duncan, CEO

            Customer Contact

            • Mr. Keith Duncan, CEO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Pest control

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I contacted Black Diamond to exterminate my home but the day of the inspection was in error on the day they would arrive and I was not prepared for it to take place. So I called the office and I was told it was no big deal and the no show fee would be canceled since they did not give clear instructions to the day and hour window they would arrive. That was approximately 3 months ago. They continue to send me an invoice saying I owe them $45.00 because they did not get to exterminate on the day they came. I explained to them they told me the fee would be waivered because it was their fault. Now they say I owe the fee unless I use their services to exterminate my home. In my opinion it is a form of black mail toward me to make me use their service. They told me per phone on the day they arrived unannounced there would be no fee. Now they say I owe the fee. I do not feel I owe this fee since they told me I di not. How can O owe a fee unless I use their service?
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dawn S

            01/26/2024

            I am an Apartment Manager working with Black Diamond for many years, They are always on time, great service and truthful answers to your questions! Ashley in the office is always a step ahead and making you aware of things you may have forgotten. I would choose them every time, and suggest them to my friends with homes. Thanks for being a great partner!

            Black Diamond Pest Control Response

            01/29/2024

            Thank you for your kind review! We'll be sure to let Ashley know she is doing a great job!

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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