skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 2/21/2006

American Deck & Sunroom Co.

Phone: (502) 326-9929 Fax: (859) 548-5444 P O Box 74, Bryantsville, KY 40410 http://www.americandecksunroomco.wisebuyingmall.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 2/21/2006

BBB has determined that American Deck & Sunroom Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Deck & Sunroom Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on American Deck & Sunroom Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: July 22, 2002 Business started: 01/01/1991
Type of Entity

Corporation

Business Management
Mr. Jim Topolski, Corporate Contact Ms. Cathy Topolski, Administrator
Contact Information
Principal: Mr. Jim Topolski, Corporate Contact
Business Category

PATIO, PORCH & DECK ENCLOSURES

Alternate Business Names
AAAMerican Deck @ Sunroom Merican Deck & Sunroom Co.
Additional Information

This company began business in Champaign Illinois in 1991. The Lancaster location is the firm's corporate headquarters. Contractors: Tips on Selecting To find a reliable contractor, ask for recommendations from friends and relatives who used a contractor for similar work. Get a BBB Member Referral List and a reliability report on each contractor. Comparison shop. Obtain at least three detailed estimates. Don't assume the lowest bid will be the best quality job. Make sure you are comparing 'like' factors (materials, timelines, etc.). Ask candidates to show you around the sites of completed projects and those where work is in progress, emphasizing your interest in jobs comparable to yours. Also request a client list for the last two years. Contact each regarding their satisfaction with the work when it was in progress, immediately after completion, the time to completion, and a year after completion. Ask if a written warranty is offered on the work, including how long and terms and conditions. Warranties can range from one to 10 years or more and may only be on the parts or the work done. Discuss payment arrangements with each candidate. Never pay 100% up front. Contracts can be arranged with incremental payments at pre-determined intervals, such as 1/3 down, 1/3 when the job is at a pre-arranged halfway mark, and 1/3 upon completion. A good contract or agreement should include: .. Services or products you will receive from the company, including plans and sketches, subject to your approval, and a detailed listing of work to be completed (including a specifications list or list of materials to be used along with their brand names); .. The contractor's certificate of insurance for worker's compensation, damage, and liability; .. Approximate beginning and completion dates and completion time. Keep in mind that factors beyond the contractor's control may cause delays; .. Clearly state the cost of the product and or service, payment terms and conditions: when and what amounts, the total price you will pay, the amount of each payment and the date of your first payment; the interest rate of any financing, the amount of that interest rate, any trade-ins, rebates or other discounts., Final payment should be made upon your approval of work performed and receipt of proof that everyone involved in the job was paid; .. Confirmation of all the verbal promises in words which support what you believe was said. If the words do not appear to cover what was said, ask for a written revision of the clause; and .. A rider stating all changes, whether or not they increase the cost, must be submitted and approved in writing. FAYETTE COUNTY: A Lexington-Fayette Urban County Government ordinance requires anyone who builds, remodels or makes other IMPROVEMENTS TO PROPERTY WITHIN FAYETTE COUNTY to register with the Division of Building Inspection. To register, contractors must show proof of insurance and agree to take part in an alternative dispute resolution process for handling consumer complaints. For information on the ordinance and to confirm registration, call 859-258-3243. COMMONWEALTH OF KENTUCKY: Plumbing contractors licensing: call 1-502-564-3580. Electrician licensing: call 1-502-564-3626. Other contractors may also require licensing by the Commonwealth, call 1-502-564-8090.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations