Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Champion Chevrolet-Buick-GMC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileChampion Chevrolet-Buick-GMC

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Smiser & Carter was purchased by Champion Chevrolet Pontiac Buick, Inc. in July 2004
            See all additional business information

            Contact Information

            502 S First Ave

            Lagrange, KY 40031-1228

            Visit Website
            (502) 222-9477

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/1976

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CHAMPION CHEVROLET BUICK GMC dealership in LaGrange, Kentucky

            Products & Services

            Chevrolet, Buick and GMC vehicle dealership

            Business Details

            This is a multi-location business.

            Find a Location

            Champion Chevrolet-Buick-GMC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              502 S First Ave, Lagrange, KY 40031-1228
              BBB File Opened:
              3/1/1974
              Years in Business:
              66
              Business Started:
              1/1/1958
              Accredited Since:
              3/1/1976
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 160216093 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 154017093 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 154018093 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 153919093 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 153919093 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              Type of Entity:
              Corporation
              Alternate Business Name
              • Champion Chevrolet Buick
              Hours of Operation

              Sales

              M:
              8:30 AM - 8:00 PM
              T:
              8:30 AM - 8:00 PM
              W:
              8:30 AM - 8:00 PM
              Th:
              8:30 AM - 8:00 PM
              F:
              8:30 AM - 6:00 PM
              Sa:
              8:30 AM - 6:00 PM
              Su:
              12:00 PM - 5:00 PM

              Service

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 2:00 PM
              Su:
              Closed

              Parts

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 2:00 PM
              Su:
              Closed
              Business Management
              • Mr. Fred Tolsdorf, President
              Contact Information

              Principal

              • Mr. Fred Tolsdorf, President

              Customer Contact

              • Mr. Fred Tolsdorf, President
              Additional Contact Information

              Fax Numbers

              • (502) 222-0157
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              Several weeks ago I made an appointment for 3/6 at 8AM to drop off my 2021 GMC Sierra to have them investigate a tick that has developed in the engine that they had made a major repair to some time ago, all under warranty. I arrived as planned, expected to either be provided a loaner car or given a ride home, but was told by the advisor to hang out a few minutes and maybe they could let me know something, What happened next, I have no clue, within just a few minutes I was called into the service area and told; they couldn’t hear anything! I tried to explain the problem is at cold start, why I was leaving the vehicle, and tried to have them listen to a video I have to give them a clue what to listen for, I never expected a diagnosis from a video, then suddenly the tech goes off on me, say he doesn’t have to put up with my attitude, I am like what attitude I ask?? He then throws my keys on the service desk and walks off, I am left standing in Service, looking for my vehicle which I find has already been pulled back out for me to leave, I then had a horrible conversation with the so called service manager, I attempted to explain the issue to him, he was totally a rude jerk and ask me and what are we suposed to be listening to, at that point I was extreamly upset and chose to leave and take my business elsewhere. I would like a discussion and an explanation of this from the Business Management on what happened here and is this how they treat regular customers???
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Andy B

              06/16/2021

              First we had a salesperson tell us that they were closed on Sunday, I assume so he could make the sale on a day he was there. Then we get there, make a deal, put down a deposit, so we can come back and get it 2 days later at 9:30. During this time, our financing paper work was supposed to be processed, car detailed, filled with gas, and ready to go. This is important as we have to small children and making the 35 minute drive is a little bit of a struggle if we then have to wait. Pick up time rolls around, we are arrive at 9:35 and the car hasn't moved from where we parked it. We speak to the salesmen and he confirms that its not ready and could take 2.5 hours before it will be done. We cant do that with small children. Our Buick buying experience had been terrible thus far(rude sales people at other lots, missed appointments, cars disappearing only to be showed different ones.) So we asked for our deposit back because we had had enough. The manager then approaches wife while im helping my son go the bathroom, and begins rudely interrogating her demanding to see text messages where we set up the 9:30 pick up. I return just in time to hear him patronizingly tell her to "take a breath" and reconsider. That was enough. They supposedly got us our refund and we left only to get a call telling us that instead of a refund they actually charged us again. These people are rude, incompetent, and liars. Don't waste your time and money.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.