BBB Business Review
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BBB Accredited Business since
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NAPS provides equipment for the treatment of Obstructive Sleep Apnea (OSA). Products are offered for sufferers of sleep apnea, as well as professional instruction and followup by credentialed Respiratory Therapists. We are a locally owned and operated company, and take pride in the level of service provided. We use the latest products from well-known manufacturers, and coordinate with your physician and sleep disorders center for your treatment.
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A BBB Accredited Business since
BBB has determined that NAPS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for NAPS include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Frank Howard, Vice President
SLEEP DISORDERS-DIAGNOSIS & TREATMENT MEDICAL EQUIPMENT & SUPPLIES HEALTH & MEDICAL (GENERAL)
Products & Services
NAPS sells the following brand(s): BreatheWear, Circadiance, Citrus, DeVilbiss, Fisher & Paykel, Philips-Respironics, Puritan Bennett, ResMed, SomnoTech
NAPS offers the following product(s): BiLevel Machines, Cleaning Accessories, CPAP Machines, CPAP Masks, Pillows
Method(s) of PaymentMedicare, Anthem, Humana, Blue Cross, Medicaid, Passport, United Healthcare. Visa and Mastercard for cash customers, as well as checks and cash.
Refund and Exchange PolicyMasks are backed by a 30-day satisfaction guarantee (if offered by the manufacturer).
Alternate Business NamesNew Age Pulmonary Services, LLC
Kentucky Board of PharmacyACHC