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BBB Accredited Business since


Phone: (877) 473-6277 Fax: (502) 458-6858 3040 Breckenridge Lane, Louisville, KY 40220 http://www.napscpap.com View Additional Web Addresses

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NAPS provides equipment for the treatment of Obstructive Sleep Apnea (OSA). Products are offered for sufferers of sleep apnea, as well as professional instruction and followup by credentialed Respiratory Therapists. We are a locally owned and operated company, and take pride in the level of service provided. We use the latest products from well-known manufacturers, and coordinate with your physician and sleep disorders center for your treatment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NAPS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NAPS include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on NAPS
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: December 14, 2006 Business started: 02/18/1999 in KY Business incorporated 02/18/1999 in KY
Type of Entity


Business Management
Mr. Frank Howard, Vice President
Contact Information
Principal: Mr. Frank Howard, Vice President
Related Businesses
Business Category


Products & Services

NAPS sells the following brand(s): BreatheWear, Circadiance, Citrus, DeVilbiss, Fisher & Paykel, Philips-Respironics, Puritan Bennett, ResMed, SomnoTech

NAPS offers the following product(s): BiLevel Machines, Cleaning Accessories, CPAP Machines, CPAP Masks, Pillows

Method(s) of Payment
Medicare, Anthem, Humana, Blue Cross, Medicaid, Passport, United Healthcare. Visa and Mastercard for cash customers, as well as checks and cash.
Refund and Exchange Policy
Masks are backed by a 30-day satisfaction guarantee (if offered by the manufacturer).
Alternate Business Names
New Age Pulmonary Services, LLC

Kentucky Board of PharmacyACHC

Customer Review Rating plus BBB Rating Summary

NAPS has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.