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BBB Accredited Business since

Conner Custom Jewelry Creations

Phone: (812) 944-1798 View Additional Phone Numbers 131 East Spring Street, New Albany, IN 47150 View Additional Web Addresses


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  1. Conner Custom Jewelry offers direct import diamonds and hand-crafted jewelry; loose diamonds and custom made finished jewelry at competitive prices.
    Conner Custom Jewelry offers hand-crafted bracelets, charms, earrings, lockets, necklaces, pendants, rings, wedding bands, engagement rings, birthstone rings, diamond earrings, loose diamonds (including the widest variety of Cut, Clarity, Carat & Color), and colored diamonds; custom designing, club logos, emblems, cars, bikes, etc. Conner Custom Jewelry repairs gold, silver and platinum such as chain repair, ring sizing, stone replacement and remounts. The customer can be involved in as much or as little as the creative process. Select the metals, or gems of your choice, or bring in your own.
    Conner Jeweler's School is a Nationally Acclaimed training ground for anyone interested in a hobby or career; In just a week you can learn to make gold jewelry, or other classes teach you in whatever are you desire!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Conner Custom Jewelry Creations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Conner Custom Jewelry Creations include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Conner Custom Jewelry Creations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2000 Business started: 01/01/1967 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bryan Conner, Owner Mr. Ken Milligan, Manager
Contact Information
Principal: Mr. Bryan Conner, Owner
Customer Contact: Mr. Ken Milligan, Manager
Business Category


Method(s) of Payment
Cash, Check, Credit Card

Layaway and Financing available
Refund and Exchange Policy
Retail purchases must be returned with your receipt to our showroom within 7 days of purchase to receive a full refund. Anything over 7 days will require an in store credit to be issued for the amount of refund. If you do not have your receipt, we will issue an in store credit.

There will be a 25% restocking fee for return of any special orders. This will help to cover the cost of shipping and handling.

There will be a $20.00 fee on any return checks.

Exchanges can be made in most circumstances.
Alternate Business Names
Bryan Conner Custom Jewelry Creations Conner Jeweler's School
Additional Information

Bryan Conner Custom Jewelry Creations is licensed by the Indiana Department of Revenue as a Retail Merchant, TID: 0134593111, issued 1/30/2011, expires 2/28/2013.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for Conner Custom Jewelry Creations

25% off in stock merchandise only
(excludes custom jewelry, special orders, etc)


20% off any jewelry repairs.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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