BBB Business Review

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DFG Hosting

Phone: (866) 239-3617 Fax: (866) 239-3617 P O Box 1954, Elizabethtown, KY 42702 http://www.dfghosting.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DFG Hosting include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on DFG Hosting
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: May 09, 2011 Business started: 04/19/2010 in KY Business started locally: 04/19/2010
Type of Entity

Corporation

Business Management
Mr. Edward Ritter, COO Mr. Thomas Salisbury, CEO
Contact Information
Principal: Mr. Edward Ritter, COO
Principal: Mr. Thomas Salisbury, CEO
Business Category

INTERNET-WEB HOSTING

Method(s) of Payment
Google Checkout and PayPal. Most major credit cards are accepted through these payment gateways.
Refund and Exchange Policy
dfghosting.com reserves the right to cancel, suspend, or otherwise
restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form.
dfghosting.com gives you an unconditional 30 day money back guarantee
on managed shared hosting, and reseller solutions for any customer who
paid the first invoice with a credit card or with PayPal.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
ChecksMoney orders
There are no refunds on dedicated servers, administrative fees,
install fees for custom software, or domain name purchases. Refund
requests for shared and reseller accounts after the initial 30 days will
be refunded on a prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if
you’ve had an account with us before, canceled and signed up again, you
will not be eligible for a refund or if you have opened a second account
with us.
Any account that signs up for the free domain name, will be charged
for the cost of the domain registration. This amount will never exceed
the same amount we charge the public for domain registrations.
Violations of the Terms of Service will waive the refund policy.

Customer Review Rating plus BBB Rating Summary

DFG Hosting has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.