BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Trover Solutions, Inc.

Phone: (800) 926-4353 Fax: (502) 214-1065 9390 Bunsen Parkway  , Louisville, KY 40220

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Trover Solutions, Inc. is a leading independent provider of outsourced insurance subrogation and other claims recovery and cost containment services and software to the private healthcare payer and property and casualty industries.  Trover Solutions was incorporated on June 30, 1988. Trover Solutions, headquartered in Louisville, Kentucky.

In addition to the company’s headquarters in Louisville, KY, Trover Solutions maintains offices in Pittsburgh (PA), Milwaukee (WI), Sherman Oaks (CA) and Tulsa (OK). 

This company's experience in the industry enables them to perform recovery services for some of the nation's top insurance payers. Trover Solutions is extremely sensitive to our clients as well as those groups that receive administrative services from their clients. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Trover Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 20
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Trover Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 20, 1992 Business started: 01/01/1987 in KY Business incorporated 01/01/1988 in DE
Type of Entity


Business Management
Mr. Rob Bader, C.E.O. Mr. Brad Pruitt, Assoc. General Counsel
Contact Information
Principal: Mr. Rob Bader, C.E.O.
Principal: Mr. Brad Pruitt, Assoc. General Counsel
Business Category


Products & Services

Trover Solutions, Inc. offers the following product(s): Coordination of Benefits, Data Mining , HBA and DRG Auditing , Litigation Management , Pre-Bill Medical Recovery, Property & Casualty Recovery Solutions , Subrogation

Alternate Business Names
Healthcare Recoveries TransPac Solutions

Customer Review Rating plus BBB Rating Summary

Trover Solutions, Inc. has received 4.01 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.