52 Customer Reviews
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Review from Thalia M
1 star02/17/2024
Awful insurance. You pay for this insurance on a monthly basis and instead what you get is bills to your house about how they refused to cover the cost. There is no communication between the hospital or the insurance. And there is no communication between the insurance and the person paying the insurance. They will have your contact information like email or phone and will not properly contact you but fault you for not knowing that they refused to pay. Then to top it off customer service is difficult to reach. I have had nothing but a horrible experience with this insurance. Extremely disappointing.Review from Cheryl W
1 star02/11/2024
Humana Military Tricare East is trash. Think about it they got the contract by being the lowest bidder with the promise of quality healthcare for veterans and active duty. The majority of the blame falls on DoD.. There healthcare practices is a repeat of the VA 2010 scandal. I think all veterans in the East region should start an online petition and submit it to the DoD for action. And if it’s not addressed we go to the local media.Review from Monica R
1 star01/10/2024
Absolutely zero assistance and would never recommend anyone have them. Customer service is useless and they deny medically necessary surgeries for a child. They have you jump through hoops for days and keep telling you different things just to in the end lie and not pay for the procedureReview from Marcus C
1 star12/21/2023
As a 20 year Active Duty Military Retiree, and stuck with the worst medical insurance/benefit in the entire world….It is very disappointing…. Tricare is the root of all evil. They deny MUST HAVE care that is a matter of life and death. People are dying because of unwarranted denials for must have care and this is Murder….but Tricare is not held accountable and sentenced to prison for denial of care resulting in death. If you can avoid somehow, someway of using this corrupt medical insurance, I highly recommend you do it for yourself and loved one. The Federal Government sits back and lets this happen and does nothing to fix the problem… United Health Care Sucks They do not deserve even 1 star….Review from Ryan G
1 star11/20/2023
As a former military dependent, and then a retired military member, I have had some version of Tricare my entire life. After recently moving from one location to another within the Tricare East area, I was not aware that reporting my new address to Humana within a given date, as determined by Humana, was a condition of my ability to receive medical coverage. After realizing that it was required, I provided my new address. Several months later Humana pulled my medical coverage without my knowledge (they had my new address and my email and phone number never changed). I went to the ER for an emergency that was connected to a service related injury not thinking that I was uninsured. The hospital is now sending me to collections for a large bill that Humana will not cover. Now I understand that medical coverage is a privilege that Humana can take away from retired military members. Up until now I made the incorrect assumption that medical coverage was something that I earned by my service to my country.Review from Joseph M
1 star11/10/2023
My PCM (and family's) changed without prior notice. I called Tricare to change back to the original PCM and was on the phone for 1 Hr to only find out a few weeks later that the PCM change never took place. I tried to do the PCM change online and the URL link to do this is broken and Tricare refuses to address this issue. Horrible customer experience!Review from Michael H
1 star11/08/2023
Ended up with work related injury that their advice line said should be treated within 24 hours. However, my on post facility was not accepting walk ins or sick call, and I had an orthopedic surgical follow up an hour a way the next day. Tricare told me since I was unable to schedule any appointments with my on post facility that I would have to pay urgent care costs out of pocket, said "oh well," and good bye. Not unlike my previous encounter with them in May, when I was injured and required stitches. Told me the best they could do was get me an appointment for stitches in 3-4 days or else id pay out of pocket. Had to spend an hour in the urgent care lobby, actively bleeding, with two different people, explaining that stitches in 3-4 days wasn't a feasible medical decision. Like all things military, it appears the DoD chooses the cheapest (and often worse) option rather than anything of quality for the servicemen.Review from Josh B
1 star11/02/2023
Military insurance has gone down hill quickly! Received a referral from my PCM and it was denied because they were not in network. They are the only facility within a 75 mile radius. I found that out after I waited for two hours to be seen. So in the mean time, I get to suffer in pain while insurance denied claims until my PCM finds an orthopedic specialist to see me.Review from George T
1 star10/27/2023
My experience has been horrible with Humana Tricare East. Every time you call you speak to a different person there is no continuity big problem with the company next I’ve been trying to get an MRI in the civilian network due to claustrophobia in an open MRI situation since August 31 when the doctor submitted the order. He has ordered many of these before including one on me and other patients yet they tell me they cannot approve it because some order number is missing. There’s no direct communication to the doctor about this and the patients in the middle. Trying to understand what the problem is and being the go-between between Humana and the hospital. This is not right they should be communicating with the ordering physician if there is an issue , I’m going to look for a different insurance. It’s disgraceful and disappointing that we have to be put in this position and I’m a medical person and I know how the system should be running.Review from Bradley L
1 star10/23/2023
I was referred to a clinic for care. Once I got the bill from the clinic, I had been to the clinic in the past & only paid $36, now I'm expected to pay nearly $400. I called Tricare & they said that even though my PCM sent the referral to the clinic for treatment Tricare did not receive the referral. I stated I had a copy of the referral but Zachary T. absolutely refused to accept. He stated that they "do not back date referrals" even though they had in the past. He even went on to say that in future it is my responsibility to make sure my PCM does their job properly in forwarding the referral to Tricare.
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