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BBB Accredited Business since

Humana, Inc.

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Phone: (502) 580-1000 Fax: (502) 580-3683 View Additional Phone Numbers 500 West Main Street, Louisville, KY 40202 http://www.humana.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Humana, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Humana, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 523 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

523 complaints closed with BBB in last 3 years | 150 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 140
Delivery Issues 26
Guarantee/Warranty Issues 3
Problems with Product/Service 308
Total Closed Complaints 523

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Humana, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 27
Total Customer Reviews 27

Additional Information

BBB file opened: February 23, 1979 Business started: 01/01/1961 in KY Business incorporated 03/31/1970 in DE
Type of Entity

Corporation

Business Management
Mr. Bruce Broussard, President & CEO Ms. Debbie Carter, Corporate Administrator Mr. Tom Noland
Contact Information
Principal: Mr. Bruce Broussard, President & CEO
Principal: Ms. Debbie Carter, Corporate Administrator
Principal: Mr. Tom Noland
Related Businesses
Humana Health Plan Inc., Kentucky Humana Military Health Service MarketPOINT Agency, Inc.
Business Category

INSURANCE-HEALTH HEALTH & MEDICAL (GENERAL) HOSPITALIZATION, MEDICAL & SURGICAL PLANS

Alternate Business Names
Comp Benefits Humana RightSource Humana

Customer Review Rating plus BBB Rating Summary

Humana, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 500 West Main Street

    Louisville, KY 40202 (502) 580-3674 (800) 611-2561 (800) 992-2551 (502) 580-1000

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 11268

    Green Bay, WI 54307

  • P O Box 1438

    Louisville, KY 40201 (502) 301-1989

  • THIS LOCATION IS NOT BBB ACCREDITED

    77 Hartland Street Suite 401P O Box 280431

    East Hartford, CT 06128

  • THIS LOCATION IS NOT BBB ACCREDITED

    77 Hartland Street Suite 401P O Box 280431

    East Hartford, CT 06128

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 21092

    New York , NY 10286

  • THIS LOCATION IS NOT BBB ACCREDITED

    24 W 3rd St # 101

    Mansfield, OH 44902

  • THIS LOCATION IS NOT BBB ACCREDITED

    4690 MUNSON AVE NW

    CANTON, OH 44720

  • THIS LOCATION IS NOT BBB ACCREDITED

    640 Eden Park Drive

    Cincinnati, OH 45202

  • THIS LOCATION IS NOT BBB ACCREDITED

    655 Eden Park Drive

    Cincinnati, OH 45202

  • THIS LOCATION IS NOT BBB ACCREDITED

    5555 Glenwood Hills Pkwy SE STE 150

    Grand Rapids, MI 49512

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Mansell Ct E Ste 400

    Roswell, GA 30076

  • THIS LOCATION IS NOT BBB ACCREDITED

    6600 Browns Mill Ferry Dr

    Lithonia, GA 30038

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 Ashwood Pkwy

    Atlanta, GA 30338

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 105838

    Atlanta, GA 30348

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 740974

    Atlanta, GA 30374

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 769649

    Roswell, GA 30076

  • THIS LOCATION IS NOT BBB ACCREDITED

    6100 Fairview Rd Ste 750

    Charlotte, NC 28210

  • THIS LOCATION IS NOT BBB ACCREDITED

    7525 E Virginia St Ste 430

    Evansville, IN 47715

  • THIS LOCATION IS NOT BBB ACCREDITED

    9741 Creek Run Ct

    Evansville, IN 47711

  • THIS LOCATION IS NOT BBB ACCREDITED

    1104 Brookdale Dr

    West Memphis, AR 72301

  • THIS LOCATION IS NOT BBB ACCREDITED

    3238 Players Club Cir Ste 72

    Memphis, TN 38125

  • THIS LOCATION IS NOT BBB ACCREDITED

    6075 Poplar Ave #221

    Memphis, TN 38119

  • THIS LOCATION IS NOT BBB ACCREDITED

    2000 Regency Pkwy Ste 470

    Cary, NC 27518

  • THIS LOCATION IS NOT BBB ACCREDITED

    5401 W Kennedy Blvd Ste 161

    Tampa, FL 33609

  • THIS LOCATION IS NOT BBB ACCREDITED

    430 Park Place Blvd

    Clearwater, FL 33759

  • THIS LOCATION IS NOT BBB ACCREDITED

    1819 Main St Ste 702

    Sarasota, FL 34236

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 30111

    Tampa, FL 33630

  • THIS LOCATION IS NOT BBB ACCREDITED

    16242 Prince Dr

    South Holland, IL 60473

  • THIS LOCATION IS NOT BBB ACCREDITED

    222 S Riverside Plz Fl 10

    Chicago, IL 60606

  • THIS LOCATION IS NOT BBB ACCREDITED

    2301 W 22nd St Ste 301

    Oak Brook, IL 60523

  • THIS LOCATION IS NOT BBB ACCREDITED

    30 S Wacker Dr Ste 3100

    Chicago, IL 60606

  • THIS LOCATION IS NOT BBB ACCREDITED

    4901 W 79th St

    Burbank, IL 60459

  • THIS LOCATION IS NOT BBB ACCREDITED

    550 W Adams St

    Chicago, IL 60661

  • THIS LOCATION IS NOT BBB ACCREDITED

    8600 W Bryn Mawr Ave Ste 9

    Chicago, IL 60631

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 588

    Carol Stream, IL 60132

  • THIS LOCATION IS NOT BBB ACCREDITED

    2545 S King Dr Ste A

    Chicago, IL 60616

  • THIS LOCATION IS NOT BBB ACCREDITED

    1220 Bower Parkway, Suite E8

    Columbia, SC 29212

  • THIS LOCATION IS NOT BBB ACCREDITED

    10450 Holmes Rd Fl 2

    Kansas City, MO 64131

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 219051

    Kansas City, MO 64121

  • THIS LOCATION IS NOT BBB ACCREDITED

    5521 Shady Creek Ct., Ste. #1

    Lincoln, NE 68516

  • THIS LOCATION IS NOT BBB ACCREDITED

    7915 N Hale Ave

    Peoria, IL 61615

  • THIS LOCATION IS NOT BBB ACCREDITED

    809 W Detweiller Dr

    Peoria, IL 61615

  • THIS LOCATION IS NOT BBB ACCREDITED

    6767 N Wickham Rd Ste 206

    Melbourne, FL 32940

  • THIS LOCATION IS NOT BBB ACCREDITED

    909 E Montclair St Ste 108

    Springfield, MO 65807

  • THIS LOCATION IS NOT BBB ACCREDITED

    8033 N Academy Blvd

    Colorado Springs, CO 80920

  • THIS LOCATION IS NOT BBB ACCREDITED

    1801 S. Alameda

    Corpus Christi, TX 78404

  • THIS LOCATION IS NOT BBB ACCREDITED

    1801 S. Alameda

    Corpus Christi, TX 78404

  • THIS LOCATION IS NOT BBB ACCREDITED

    802 N Carancahua St Ste 1700

    Corp Christi, TX 78401

  • THIS LOCATION IS NOT BBB ACCREDITED

    802 N Carancahua St Ste 1700

    Corp Christi, TX 78401

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Road Ste. 500

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Road Ste. 500

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd #300

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd # 360

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    8431 Fredericksburg Rd # 360

    San Antonio, TX 78229

  • THIS LOCATION IS NOT BBB ACCREDITED

    1221 S Mo Pac Expy Ste 200

    Austin, TX 78746

  • THIS LOCATION IS NOT BBB ACCREDITED

    1221 S Mo Pac Expy Ste 200

    Austin, TX 78746

  • THIS LOCATION IS NOT BBB ACCREDITED

    1605 Rock Prairie Road Suite 214 (undeliverable)

    College Station, TX 77845

  • THIS LOCATION IS NOT BBB ACCREDITED

    7400 E. Orchard Rd.

    Greenwood Village, CO 80111

  • THIS LOCATION IS NOT BBB ACCREDITED

    1000 N Green Valley Pkwy Ste 720

    Henderson, NV 89074

  • THIS LOCATION IS NOT BBB ACCREDITED

    8975 W Charleston Blvd Ste 100

    Las Vegas, NV 89117

  • 20860 N. Tatum Blvd. #400

    Phoenix, AZ 85050

  • THIS LOCATION IS NOT BBB ACCREDITED

    2231 E Camelback Rd Ste 400

    Phoenix, AZ 85016

  • P.O. Box 71000

    Phoenix, AZ 85050

  • THIS LOCATION IS NOT BBB ACCREDITED

    P. O. Box 29200

    Phoenix, AZ 85038

  • THIS LOCATION IS NOT BBB ACCREDITED

    5210 E. Williams Circle STE 200

    Tucson, AZ 85711

  • THIS LOCATION IS NOT BBB ACCREDITED

    1110 W Washington St

    Sequim, WA 98382

  • THIS LOCATION IS NOT BBB ACCREDITED

    1110 W Washington St

    Sequim, WA 98382

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/28/2015 Billing/Collection Issues | Complaint Details Unavailable
8/28/2015 Billing/Collection Issues | Complaint Details Unavailable
8/24/2015 Billing/Collection Issues | Complaint Details Unavailable
8/21/2015 Billing/Collection Issues | Complaint Details Unavailable
8/21/2015 Delivery Issues | Complaint Details Unavailable
8/18/2015 Billing/Collection Issues | Complaint Details Unavailable
8/17/2015 Billing/Collection Issues | Complaint Details Unavailable
8/3/2015 Problems with Product/Service | Complaint Details Unavailable
7/28/2015 Billing/Collection Issues | Complaint Details Unavailable
7/27/2015 Problems with Product/Service | Complaint Details Unavailable
7/23/2015 Problems with Product/Service | Complaint Details Unavailable
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7/21/2015 Problems with Product/Service | Complaint Details Unavailable
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7/17/2015 Problems with Product/Service | Complaint Details Unavailable
7/14/2015 Billing/Collection Issues | Complaint Details Unavailable
7/14/2015 Problems with Product/Service
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7/13/2015 Billing/Collection Issues | Complaint Details Unavailable
7/13/2015 Problems with Product/Service | Complaint Details Unavailable
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