BBB Business Review

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BBB Accredited Business since

Humana, Inc.

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Phone: (502) 580-1000 Fax: (502) 580-3683 View Additional Phone Numbers 500 West Main Street, Louisville, KY 40202 http://www.humana.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Humana, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Humana, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 523 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

523 complaints closed with BBB in last 3 years | 150 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 140
Delivery Issues 26
Guarantee/Warranty Issues 3
Problems with Product/Service 308
Total Closed Complaints 523

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Humana, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 27
Total Customer Reviews 27

Additional Information

BBB file opened: February 23, 1979 Business started: 01/01/1961 in KY Business incorporated 03/31/1970 in DE
Type of Entity

Corporation

Business Management
Mr. Bruce Broussard, President & CEO Ms. Debbie Carter, Corporate Administrator Mr. Tom Noland
Contact Information
Principal: Mr. Bruce Broussard, President & CEO
Principal: Ms. Debbie Carter, Corporate Administrator
Principal: Mr. Tom Noland
Related Businesses
Humana Health Plan Inc., Kentucky Humana Military Health Service MarketPOINT Agency, Inc.
Business Category

INSURANCE-HEALTH HEALTH & MEDICAL (GENERAL) HOSPITALIZATION, MEDICAL & SURGICAL PLANS

Alternate Business Names
Comp Benefits Humana RightSource Humana

Customer Review Rating plus BBB Rating Summary

Humana, Inc. has received 3.68 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.