Business ProfileforHumana Health Plan Inc., Kentucky

I applied for the Humana health insurance in the beginning of March 2023 and was sent the insurance card number HID#: *********** on 3/10/23. The Humana policy includes $200 spending money on a visa card every month which I never could use. The spending card takes 3 weeks to deliver which is a long time by any measure. I was moving out of the Syracuse location around 3/28/23 and told 4-5 customer service not to sent the spending card to Syracuse and hold on to it until I give them the new location staring 5/1/23. I called Humana customer service by 4/25/23 to let them know my new address : *** **** **** ****** *** **** ****** ** ****** Humana customer service sent maybe 2 spending cards to the Syracuse location in spite of my request which returned to the company. I was not satisfied with Humana customer service performance, ethics, listening ability and cancelled my Humana insurance in April. Therefore my Humana health insurance lasted from 4/1/23 to 4/30/23 during which time I never got my spending card with $200. When I moved in Ilion, NY on 5/1/23 I found the visa spending card number **** **** **** **** *n my mailbox, but it cannot be used since I wasn't a member of Humana. I tried getting my $200 spending card money on 6/23/23 and 6/26/23 by calling customer service Jason and his supervisor a woman, but neither wanted or helped. The supervisor said I wanted an additional spending card , but I wanted the April 223, spending money I never used or received on time because of their bad customer processing and 3 week processing. The visa spending card was part of the policy and it was not delivered. Use this address of Humana Grievance and Appeals: Humana, Grievance and Appeals ********* ****** ***** ********** ** **********