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BBB Accredited Business since

Eagle Paper, Inc.

Additional Locations

Phone: (502) 585-4026 Fax: (502) 585-2645 View Additional Phone Numbers 1031 Lexington Road, Louisville, KY 40204 http://BrellaWrap.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Eagle Paper is a locally owned, distributor of “Facility Maintenance Products”, serving commercial properties, manufacturers, educational institutions, health care, hotels, government agencies, food service operations, retail stores, property management companies and building service contractors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eagle Paper, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eagle Paper, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eagle Paper, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1982 Business started: 02/21/1981 in KY Business incorporated 02/12/1981 in KY
Type of Entity


Business Management
Mr. James Tim McDonald, President Mr. Jim Schildt, CFO Mr. Hal Fantini, Sales Manager
Contact Information
Principal: Mr. James Tim McDonald, President
Principal: Mr. Jim Schildt, CFO
Business Category


Products & Services

Eagle Paper, Inc. sells the following brand(s): Afflink, Andersen, Betco, Bobrick, Envirox, Georgia Pacific, GoJo, Hospeco, Kimberly Clark, Napco, Rubbermaid, Technical Concepts

Eagle Paper, Inc. offers the following product(s): Cleaning Supplies, Hand Soaps, Hand Towels, Tissue Paper

Method(s) of Payment
Eagle Paper accepts MasterCard, Visa and American Express.  Customers may wish to setup a permanent COD or Credit Account.  Credit Accounts are subject to a standard credit review process.
Refund and Exchange Policy
Eagle Paper offers the following Returns Policy:

* Return items are accepted within 30 days of invoice date. 
* Items returned must be in new and resalablecondition.
* Repackaging charges may apply.
* Customer is responsible for return freight charges.

Eagle Paper will be final authority on decisions in determining if material is acceptable for return.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.