Business ProfileforTaylor Homes

The following is an excerpt from the most recent correspondence I sent to principals of Taylor Homes. Some wording has been eliminated to fit character constraints. The rear sliding glass door doesn’t slide easily at all, and we discovered it was not squarely installed, an issue before the house was bricked. If it is adjusted to slide easier then there are gaps around the door and to make it square it doesn’t slide easily. This was discovered and discussed in early 2022 (with ***** ***** and later *** *****) during the build. The fact that when *** was out last time regarding the door he was stumped as to what to do. A replacement door was briefly touched upon, but didn’t go much further than that. Additionally, a few warranty issues involved popping floors, our front door pops and you can see daylight around the door and water that falls on the back porch will run toward the house. *** offered us $1000 to buy a rug for the back porch, hoping I’m sure that we would take the money and forget about the porch.. His generalized comment was ‘no house is perfect’. This is a new build and these issues should have been addressed 1) at the time the door was installed and 2) when we brought up the issue of the back porch last summer. I commented to *** stating we could get estimates for repair or replacement on these issues, he could discuss the estimates with the home office, and Taylor Homes could give us the funds and we would have the repairs done. He said yes, get estimates, his affirmative statement left us very confused. I know you all are tired of us, we’re tired of dealing with *** but is this really the way to do business? The customer getting estimates to have work completed with a representative of Taylor Homes supporting this effort? Estimates have been given to ***, followed by a message from *** that they will also get quotes. And said it would be another week which is not acceptable, this has been going on for months.