BBB Business Review

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BBB Accredited Business since

Taylor Homes

Additional Locations

Phone: (502) 582-1800 Fax: (502) 582-1829 View Additional Phone Numbers 6100 Hitt Lane, Louisville, KY 40241 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Quality Brick Homes Custom Built on Customers Property. Services include but not limited to: New Home Construction, assisiting with finding a sutable building site & financing, design, budgeting, remodeling, room additions, sell of an existing home, etc.

Proud WINNERS of the 2011 BBB Torch Award for Marketplace Ethics (Small Business Category: Louisville, S. Indiana & W. Kentucky). 

Company states they have customer satisfaction and high level of referrals; homes typically appraise much higher than customers overall investment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Taylor Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Taylor Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 24, 1988 Business started: 01/01/1958 in KY Business incorporated 01/01/1993 in KY
Type of Entity


Business Management
Mr. Chris Taylor, President/CEO Ms. Shelley Morris, Corporate Sales Manager
Contact Information
Principal: Mr. Chris Taylor, President/CEO
Business Category


Products & Services

Taylor Homes sells the following brand(s): Andersen Windows, Andersen Windows, Anderson Windows, Armstrong Cabinetry, Delta Faucets, Delta Faucets, Delta Faucets, Echelon Cabinet, Echelon Cabinets, GE Appliances, GE Appliances, GE Appliances, General Shale Brick, General Shale Brick, General Shale Brick, Mohawk Flooring, Mohawk Flooring, Mohawk Flooring, Owens Coming Lifetime Dimensional Shingles, Owens Corning Lifetime Dimensional Shingles, Owens Corning Lifetime Dimensional Shingles, Sherwin Wiliiams Paint, Sherwin Williams Paint, Sherwin Williams Paint

Taylor Homes offers the following product(s): Detached Garages, Detached Garages, Finished Basements, Finished Basements, NEW Energy Smart Homes, New Energy Smart Homes, New Home Construction , New Homes Construction, Remodeling Services, Remodeling Services, Room Additions, Room Additions

Method(s) of Payment
Only $20-$300 down at Construction Agreement signing. 5 Draws paid through out the course of new home construction: paid upon completion of each stage (not before).
Refund and Exchange Policy
Money Back Guarantee. Additonally, if any customers aren't satisfied with something--we have a simple policy: "if it's wrong, we'll make it right".
Alternate Business Names
Taylor Building Corporation of America

Appropriately licensed, bonded and insured to build in a Six-State area: KY, OH, IN, MO, IL, & TN.

Industry Tips
Home Improvement and Other Contractors

Customer Review Rating plus BBB Rating Summary

Taylor Homes has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.