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Louisville, Southern Indiana and Western Kentucky

BBB Business Review


BBB Accredited Business since

Taylor Homes

Additional Locations

Phone: (502) 582-1800 Fax: (502) 582-1829 6100 Hitt Lane, Louisville, KY 40241 View Additional Web Addresses


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Quality Brick Homes Custom Built on Customers Property. Services include but not limited to: New Home Construction, assisiting with finding a sutable building site & financing, design, budgeting, remodeling, room additions, sell of an existing home, etc.

Proud WINNERS of the 2011 BBB Torch Award for Marketplace Ethics (Small Business Category: Louisville, S. Indiana & W. Kentucky). 

Company states they have customer satisfaction and high level of referrals; homes typically appraise much higher than our customers overall investment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Taylor Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Taylor Homes include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Taylor Homes
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7

Additional Information

BBB file opened: March 24, 1988 Business started: 01/01/1958 in KY Business incorporated: 01/01/1993 in KY
Type of Entity


Business Management
Mr. Chris Taylor, President/CEO Ms. Christine Paulsen, Vice President Sales
Contact Information
Principal: Mr. Chris Taylor, President/CEO
Business Category


Products & Services

Taylor Homes sells the following brand(s): Anderson Windows, Armstrong Cabinetry, Delta Faucets, GE Appliances, General Shale Brick, Mohawk Flooring, Owens Corning Lifetime Dimensional Shingles, Sherwin Wiliiams Paint

Taylor Homes offers the following product(s): Detached Garages, Finished Basements, New Homes Construction, Remodeling Services, Room Additions

Method(s) of Payment
Only $20-$300 down at Construction Agreement signing. 5 Draws paid through out the course of new home construction: paid upon completion of each stage (not before).
Refund and Exchange Policy
Money Back Guarantee. Additonally, if any customers aren't satisfied with something--we have a simple policy: "if it's wrong, we'll make it right".
Alternate Business Names
Taylor Building Corporation of America

Appropriately licensed, bonded and insured to build in a Six-State area: KY, OH, IN, MO, IL, & TN.

Industry Tips
Home Improvement and Other Contractors
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips

Discount CouponsX

Discount Coupons for Taylor Homes


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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