BBB Business Review

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BBB Accredited Business since

The Murphy Company of Kentucky

Phone: (502) 962-3424 Fax: (502) 962-3423 4618 Pinewood Road, Louisville, KY 40218 http://www.murphycompanyhvac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Carrier Heating & Air Conditioning equipment-service all brands of equipment


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Murphy Company of Kentucky meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Murphy Company of Kentucky include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

9 Customer Reviews on The Murphy Company of Kentucky
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 9

Additional Information

BBB file opened: November 01, 1977 Business started: 01/01/1972 in KY Business started locally: 01/01/1972 Business incorporated 01/01/2000 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Housing, Building and Construction
101 Sea Hero Road, Suite 100, Frankfort KY 40601
http://dhbc.ky.gov/bce/Pages/default.aspx
Phone Number: 502-573-2002
Fax Number: 502-573-1057
tina.quire@ky.gov

Department of Codes & Regulations
444 South Fifth Street, Louisville KY 40202
http://www.louisvilleky.gov/ipl/CEB/
Phone Number: 502-574-3321

Type of Entity

Corporation

Business Management
Mr. Christopher Murphy, President Mrs. Faith Murphy, Office Manager
Contact Information
Principal: Mr. Christopher Murphy, President
Business Category

HEATING & AIR CONDITIONING REFRIGERATION EQUIPMENT-COMMERCIAL-SALES/SERVICE HUMIDIFYING APPARATUS HEATING EQUIPMENT HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR HEATING CONTRACTORS ELECTRIC HEATING ELEMENTS DEHUMIDIFYING EQUIPMENT AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING REPAIR AIR CONDITIONING CONTRACTORS & SYSTEMS AIR CONDITIONING & HEATING CONTRACTORS-RESIDENTIAL

Products & Services

The Murphy Company of Kentucky sells the following brand(s): Carrier products, Hoshizaki, Manitowoc

Method(s) of Payment
Cash, Check, Visa, Master Card, Discover
Alternate Business Names
Murphy Company Heating & Cooling Murphy Heating & Air Conditioning
Licensing

Master HVAC CKY State License HM05320
Contractor License #HM01594

KY State Masters Lic. #HM05320

Industry Tips
Heating & Air Conditioning

Customer Review Rating plus BBB Rating Summary

The Murphy Company of Kentucky has received 5 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.