Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Prudential Heating & Air Conditioning Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePrudential Heating & Air Conditioning Company

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            3302 Gilmore Industrial Blvd

            Louisville, KY 40213-2173

            Visit Website
            Email this Business
            (502) 966-5813

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1948

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company installs and services heating and air conditioning equipment.

            Products & Services

            Heating and Air Conditioning Equipment.

            Business Details

            Location of This Business
            3302 Gilmore Industrial Blvd, Louisville, KY 40213-2173
            Email this Business
            BBB File Opened:
            6/1/1970
            Years in Business:
            77
            Business Started:
            1/1/1947
            Business Incorporated:
            1/1/1948
            Accredited Since:
            6/1/1948
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            100
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Frank H Arnold Jr., Chairperson/CEO
            • Mr. Nicholas A Kramer, President
            • Mr. Ronald E Kramer, Executive Vice President
            • Mr. Mark Schroeder, Service Manager
            Contact Information

            Principal

            • Mr. Frank H Arnold Jr., Chairperson/CEO

            Customer Contact

            • Mr. Frank H Arnold Jr., Chairperson/CEO
            Additional Contact Information

            Fax Numbers

            • (502) 966-3755
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/25/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            prudential heating and air whose commercial says we are not satisfied until you are satisfied. ****! They sold me an air conditioner which they put on my third floor roof even though I susggedted putting it on the second floor deck roof with the promise that they would service it. I paid for my service contract and last year they did serve it. Now all of a sudden they are afraid to go up on that roof the same way they did last year. Now they are saying they do t want to put their employees in danger. I wouldn’t want that either but then why did they put it up there in the first place. I’m reporting them to better business bureau for misleading sales pitch. I think they need to follow through with the contract to service this air conditioner! They offered to refund the maintenance contract but that doesn’t fix the need to service the equipment they installed
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hazel G

            06/26/2023

            Outstanding work by Ahmed. He was pleasant, thorough, and gave us all the details about our system.

            Prudential Heating & Air Conditioning Company Response

            06/27/2023

            Thank you, Mrs. Graf. We appreciate your comments and your continued business!
            Read 1 More Customer Review

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.