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Phone: (502) 363-2451 Fax: (502) 363-6974 View Additional Phone Numbers 4531 Bishop Ln, Louisville, KY 40218
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Bryant Heating & Cooling Company include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Bryant Heating & Cooling Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 67 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||67|
Additional Complaint Information
BBB files indicate this business has a pattern of complaints which include statements that the company sold or offered to sell new furnaces and/or air conditioning systems to customers who had called the company for repair of existing equipment. Some customers have stated that a “second opinion” from another company indicated that a new system was not needed and that repair of the existing equipment could be completed for a fraction of the cost of a new system. Bryant Heating and Cooling Company has responded to these complaints, indicating that systems they recommended for replacement were several years old and, while a repair may be possible, Bryant feels that a “Band-Aid” repair of an older system would be a short-term fix.
BBB encourages anyone considering purchase of a new heating and/or air conditioning system to obtain bids from more than one HVAC company. Customers are encouraged to research equipment being offered to assure that they are comparing prices for equipment of comparable quality and efficiency.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||106|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Kentucky Board of Licensure-Htg & A/C
Frankfort KY 40601
Phone Number: (502) 564-1436
Type of Entity
Business ManagementMs. Marla Corder, Customer Service Manager Mr. Anthony G. Schembari Jr., Owner
HEATING & AIR CONDITIONING HEATING CONTRACTORS HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR
Industry TipsHeating & Air Conditioning
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview