BBB Business Review

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This business is not BBB accredited.

Bryant Heating & Cooling Company

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Phone: (502) 363-2451 Fax: (502) 363-6974 View Additional Phone Numbers 4531 Bishop Ln, Louisville, KY 40218

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bryant Heating & Cooling Company include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Bryant Heating & Cooling Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 51
Total Closed Complaints 67

Additional Complaint Information

BBB files indicate this business has a pattern of complaints which include statements that the company sold or offered to sell new furnaces and/or air conditioning systems to customers who had called the company for repair of existing equipment.  Some customers have stated that a “second opinion” from another company indicated that a new system was not needed and that repair of the existing equipment could be completed for a fraction of the cost of a new system.  Bryant Heating and Cooling Company has responded to these complaints, indicating that systems they recommended for replacement were several years old and, while a repair may be possible, Bryant feels that a “Band-Aid” repair of an older system would be a short-term fix. 

BBB encourages anyone considering purchase of a new heating and/or air conditioning system to obtain bids from more than one HVAC company.  Customers are encouraged to research equipment being offered to assure that they are comparing prices for equipment of comparable quality and efficiency.

Customer Reviews Summary Read customer reviews

106 Customer Reviews on Bryant Heating & Cooling Company
Customer Experience Total Customer Reviews
Positive Experience 85
Neutral Experience 2
Negative Experience 19
Total Customer Reviews 106

Additional Information

BBB file opened: February 10, 1987 Business started: 01/01/1940 in KY Business started locally: 01/01/1940 Business incorporated 01/01/1940 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Board of Licensure-Htg & A/C
Frankfort KY 40601
Phone Number: (502) 564-1436

Type of Entity


Business Management
Ms. Marla Corder, Customer Service Manager Mr. Anthony G. Schembari Jr., Owner
Contact Information
Principal: Ms. Marla Corder, Customer Service Manager
Principal: Mr. Anthony G. Schembari Jr., Owner
Business Category


Industry Tips
Heating & Air Conditioning

Customer Review Rating plus BBB Rating Summary

Bryant Heating & Cooling Company has received 3.63 out of 5 stars based on 106 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.