skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 5/30/2002

Olshan Foundation Solutions

Additional Locations

Phone: (502) 968-1960 Fax: (502) 367-0151 View Additional Phone Numbers 132 E. Woodlawn Avenue, Louisville, KY 40214 http://www.olshanfoundation.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Since 1933, Olshan has been helping homeowners find the right solutions to fix their homes.  Whether you have a basement, slab, crawlspace, or yard drainage problem, we can find a solution that solves your problem.   Call today for a free, no obligation estimate and ask about our great financing options.

BBB Accreditation

A BBB Accredited Business since 5/30/2002

BBB has determined that Olshan Foundation Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as members of the BBB. This means they support the Bureau's services to the public and meet our membership standards.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Olshan Foundation Solutions include:

  • 9 complaints filed against business

Factors that raised the rating for Olshan Foundation Solutions include:

  • Length of time business has been operating.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 5
Total Closed Complaints 9

Additional Complaint Information

Based on the files of the BBB of Houston, TX, this company has a satisfactory record. The BBB serving Houston Texas maintains a report on this company's headquarters location. Please visit www.bbbhou.org for details or call 713-868-9500

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Olshan Foundation Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: May 29, 2002 Business started: 01/01/1933
Type of Entity

Corporation

Business Management
Mr. Todd Unser, General Manager Mr. Jesse Curry, Office Manager
Contact Information
Principal: Mr. Todd Unser, General Manager
Business Category

FOUNDATION CONTRACTORS WATERPROOFING CONTRACTORS BASEMENT WATERPROOFERS

Alternate Business Names
Cable Lock
Additional Information

Don't think that you need to be an expert to determine that you have a problem with your foundation. Just look around to see if you find the following signs: * Cracks in the interior walls. * "Popped" nails in the plaster or sheetrock. * Doors and windows that are hard to close. * Cracks in the brick fireplace wall. * Cracks in or between the exterior bricks. * Joints around the windows or door frames pulling away from the caulking. * Leaks in the roof, despite roofing material that is in good condition. * Obvious sloping of floors. These problems are more than unsightly cosmetic annoyances. Cracks in the interior walls reduce the value of your home. Cracks in exterior bricks allow moisture that can damage the sheathing, insulation and the interior walls. Spaces between walls and windows or doors that no longer fit well can result in higher heating and cooling costs. In addition, leaking roofs can result in damaged beams, insulation, interior walls, ceilings and electrical wiring. How To Find The Right Company: Most homeowners can take their time in getting their foundations repaired since foundation problems usually are not emergencies. Because of this, there should be no need for you to be pushed into a hasty decision regarding which company you select to level your house. However, it is important to remember that foundation problems cause damage to the rest of your home, so the sooner the repairs are made, the better. So, how do you find the right company? You want a company you can rely on to detect the problem accurately and then do the job right. And most importantly, you want a company that will deal with you honestly. Use the checklist provided below when comparing companies: 1. Determine how long the company has been in business. 2. You should understand what method of foundation repair will be used. If you have a preference, you should seek out the companies using that method. 3. Visit the business location. Is it professional and organized. 4. How much experience does the company have in foundation repair? Remember, the years a company has been in business may not reflect its experience with foundations. In the event you may sell your home in the future, it is important to be certain that any foundation repair will be adequate to obtain financing. 5. Does the company have workman's compensation and liability insurance? Ask the company to have its agent mail a certificate of insurance to your home. 6. Is a city permit required for the area? 7. Will the company supply a scale drawing to show how the house will be leveled? 8. Is the company a member of any related trade or professional associations? 9. Will the workman be employees of the company or temporary labor? 10. Will there be supervisors on site? 11. Is the company willing to give you references? Be sure the references are not handpicked by the company. And don't be satisfied to simply have the references. Check with the people to see what their experiences were. Be sure that you understand the terms of payment. You should make no payments before the work begins. Be sure you understand the warranty agreement before you sign the contract. In the foundation repair industry, most contracts contain a clause indicating that conditions (such as structural deficiencies) might appear during foundation work that were not visible when the bid was submitted. In these cases, the desired results may not be obtained. After the extended warranty period, a service agreement may be available to cover beyond the warranty period at an additional cost. Other companies may not transfer the warranty if you sell the house or may charge a fee for the transfer. No matter what, the conditions of the warranty or guarantee should be clearly listed in the contract.

Industry Tips
Home Improvement and Other Contractors
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations