BBB Business Review

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This business is not BBB accredited.

Universal Administrators

Phone: (800) 456-7576 Fax: (888) 581-3330 View Additional Phone Numbers 13030 Eastgate Park Way Suite 102, Louisville, KY 40223 http://www.uadmin.com View Additional Web Addresses


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Description

Benefit Club


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Universal Administrators include:

  • 7 complaint(s) filed against business that were not resolved

Factors that raised the rating for Universal Administrators include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 51 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

51 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 18
Problems with Product/Service 29
Total Closed Complaints 51

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Universal Administrators
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 10

Additional Information

BBB file opened: January 31, 2000 Business started: 01/01/1984 in KY Business started locally: 01/01/1984 Business incorporated 01/01/1984 in KY
Type of Entity

Corporation

Business Management
Mr. Jack Wainwright, CEO
Contact Information
Principal: Mr. Jack Wainwright, CEO
Business Category

EXTENDED WARRANTY CONTRACT SERVICE COMPANIES

Products & Services

Universal Administrators offers the following product(s): Company offers extended service contracts nationally & internationally.

Method(s) of Payment
Check, AMEX,Visa,MC,Discover
Refund and Exchange Policy
100% refund in 30 days, After 30 days amount is prorated unless the customer feels there was a sales error in that case there is 100% refund
Alternate Business Names
UA

Customer Review Rating plus BBB Rating Summary

Universal Administrators has received 3.57 out of 5 stars based on 10 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.